Sunnyside Chevrolet - Service Center

And the fun begins We purchased a 2010 equinox here last year. Needless to say it's the worst car we've bought! First get it home and the manual shift button doesn't wor We purchased a 2010 equinox here last year. Needless to say it's the worst car we've bought! First get it home and the manual shift button doesn't work. Took it in to have it fixed and after they fixed it we noticed that the interior was all gouged and scratched from them removing the center console to replace the switch. I understand things happen but there was no way they can say they didn't see it. So they attempted to fix them. They look okay not great. The next issue we had is excessive oil consumption. We've started a consumption test and in between two checks of the oil the first one was 1800 miles and the next was 1600 miles it was a quart low each time! They told me well gm says it's okay for it to use a quart per 2000 miles. OK but it's been 3400 miles and it's used 2 quarts something is wrong and needs fixed. They say they can't do anything because it's not showing excessive oil use. We take the paperwork from them to another chevy dealer and they said bring it back in a month and if it's low we will pull the engine and replace the pistons and rings. It only took us going to the other dealer and they are willing to help us out and fix the problem. Never again will i go to sunnyside and let them screw me over again! I will also be sure to never recommend them to any of my friends or family! More

factory warranty and deler service experience with my Colorado was so bad I sold it and bought a Kia. At 75 yrs old it was tough to switch brand. It was horrible factory, the dealer I experience with my Colorado was so bad I sold it and bought a Kia. At 75 yrs old it was tough to switch brand. It was horrible factory, the dealer I bought it from and your service dept. To much to put in writing. Roger Galippo More

Service Manager Neil Lester is about as dishonest as they come. The service advisor had to bring him in to discuss my car after I questioned the diagnosis. He told me I needed something replaced that was come. The service advisor had to bring him in to discuss my car after I questioned the diagnosis. He told me I needed something replaced that was just replaced 2 months earlier. He is definitely not an asset to your service team and he has no idea what goes on with the cars in his shop. He is not customer oriented and needs a class on people skills as well as brushing up on his mechanic skills. I definelty felt like he was trying to take advantage of me and rip me off. He did not even sound knowledgeable with his explanations and could not provide satisfactory answers when I questioned his diagnosis. Although i did end up getting my car fixed for the repair I came in for, I can not rate this as a good experience at all. More

Took my car in on a Monday and Tammy Kopp greeted me with a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic s a smile and welcome. I told her about the issue that the transmission in my 09 Impala felt like it was slipping. After waiting an hour the mechanic said he couldn't find anything wrong. I was confused by Tammy assured me that due to the weather he might have not been able to notice it but bring it back if it happens again. The very next day it was happening so Neil Lester the Service manager reached out to me and said bring it back in and while they get your loaner car ready will go for a ride. Not 2 minutes of driving with Neil he has well noticed the issue. I returned to the dealership and was put in a 2014 Impala until my car was repaired (Which was under Warranty). Tammy called me several hours later to say they determined it was the Torque convertor that was slipping and that the warranty company wanted to send out a adjuster to verify and that wouldn't happen until Monday or Tuesday the following week. I was able to keep there Impala until the repairs where done so there was no issue. Repair was approved and my car was ready Thursday 6 days after I took it back in. I picked up my car and the very next day I had a shake in my car. So again Tammy sets me up to bring it back in and puts me in another loaner car. Now the front tire had an issue so I had to buy two new tires. Bottom line is Tammy has great customer service skills and is extremely friendly and I enjoy working with Sunnyside Chevy. They go the extra mile to make your service as good as possible. They understand you could spend your money else where but they make sure to take care of you and appreciate your business. More

I give Colleen O'Brien high marks because any time I have had a problem or a question about my car that I purchased from her,she takes the time to help me out.I just went today because my bluetooth was have had a problem or a question about my car that I purchased from her,she takes the time to help me out.I just went today because my bluetooth was not working in the car.She came right out and reentered my phone into the system.I would recommend to all my friends to buy a car from Colleen. More

I go to Sunnyside for ALL of my servicing needs. I would not trade the sales/service people for any others in the neighborhood. Colleen is always helpful and kind. I always feel like she truly cares. Neil i not trade the sales/service people for any others in the neighborhood. Colleen is always helpful and kind. I always feel like she truly cares. Neil is always knowledgable and professional. The entire service staff has always been wonderful. The work is top-notch as well as the customer service. I will continue to visit Sunnyside and recommend others to go as well. More

Fast ,friendly service!!! From the time I arrived to the time I felt that everyone did there best to fix my car and get me on my way as soon as possible. My salesman Bill always makes sure I am satisfied wi time I felt that everyone did there best to fix my car and get me on my way as soon as possible. My salesman Bill always makes sure I am satisfied with there service. Everyone in the service department was great! More

They are always friendly, efficient, and thorough. I feel like they care about me as a person , not just a customer. they have always taken care of unexpected problems, (a flat tire) immediately. I ha feel like they care about me as a person , not just a customer. they have always taken care of unexpected problems, (a flat tire) immediately. I have great confidence in their ability to take care of my vehicle. More

We have been very pleased with the service we have received at Sunnyside Chevrolet in Elyria. The service department personnel are professional and complete the maintenance needed on our Impala in a received at Sunnyside Chevrolet in Elyria. The service department personnel are professional and complete the maintenance needed on our Impala in a timely manner. Our scheduled appointment time is kept and the short wait is pleasant in the customer waiting area. The car is washed and returned to us promtly. We would recommend Sunnyside Chevrolet to anyone looking for friendly, efficient service on their vehicles. More

The service lady knew exactly my problem fixed it. I was on my way. What a great place.I would encourage my family and friends to go buy at Sunnyside Chevy on my way. What a great place.I would encourage my family and friends to go buy at Sunnyside Chevy More