Sunnyvale Ford Lincoln

I had a great experience at Sunnyvale Ford thanks to Luis Cruz. He was super helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all my questions, explained Cruz. He was super helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and genuinely cared about finding the right fit for me. If you're looking for someone who is professional, patient, and truly on your side, I highly recommend working with Luis! More

I recently bought a car from Jack (Sajak). The minute I stepped into the store, I felt 0 pressure from him and was very transparent from the beginning. He is great to work with and fully profe The minute I stepped into the store, I felt 0 pressure from him and was very transparent from the beginning. He is great to work with and fully professional. We will be recommending our friends and family to him!!! More

I purchased a Ford Maverick from Luis at Sunnyvale Ford. I had the fastest, best and funest buying experience! I will refer my friends and family! I had the fastest, best and funest buying experience! I will refer my friends and family! More

I had a great experience at Sunnyvale Ford. I would highly recommend, Luis. He was great to work with. There was no pressure to buy, I knew what I wanted, he got me a great deal and I am very, I would highly recommend, Luis. He was great to work with. There was no pressure to buy, I knew what I wanted, he got me a great deal and I am very, very happy. More

Ask for Luis Cruz if you visit! He will listen to you and show you the best options! He will listen to you and show you the best options! More

I visited Sunnyvale Ford and Luis showed me some trucks, felt not pressure. Even when I told him that I was just looking, he took his time to show me around. Will come back here when I am ready! felt not pressure. Even when I told him that I was just looking, he took his time to show me around. Will come back here when I am ready! More

Luis was very helpful, no pressure. Gave us the time to really think before making the purchase! Gave us the time to really think before making the purchase! More

Absolutely, DO NOT buy a vehicle from Sunnyvale Ford, Sunnyvale, CA. We bought a Certified used 2020 Ford Ranger in Nov. 2024. We were given the inspection papers and guaranteed that everything was inspe Sunnyvale, CA. We bought a Certified used 2020 Ford Ranger in Nov. 2024. We were given the inspection papers and guaranteed that everything was inspected and in perfect condition. There was a small, rear axle leak, which they said they fixed. They installed new, All Terrain tires. The tires had a howl on the freeway and we thought that was normal for All Terrain tires. In Feb. 2025 the truck developed two very distinctive, questionable noises. We immediately took it to Fremont Ford. They found a leaking valve cover gasket, the fuel pump needed replacing and the transmission needed to be rebuilt. That was all covered by the warranty. They also found that the howl we heard was NOT the tires, but was the rear differential needed to be rebuilt and rear axles replaced. That was NOT covered by the warranty because, instead of fixing the rear axle leak, Sunnyvale Ford had filled it with Silicone. Silicone in the rear differential voided the warranty. We had to pay Fremont Ford $5,300.00 to get our truck fixed. It took over one month to fix everything. More

Poor communication between Service Advisors and Service Staff. Poorly updated website. Expect to get an email canceling your on-line appointment. Apparently it is not updated too often. Staff. Poorly updated website. Expect to get an email canceling your on-line appointment. Apparently it is not updated too often. More

Horrible experience, happy to take my money and even happier to leave me out to dry. An incompetent salesman did nothing for me or point me in the right direction when my brand new truck broke down with happier to leave me out to dry. An incompetent salesman did nothing for me or point me in the right direction when my brand new truck broke down with hardly 300mi on it 3 hours from the Bay Area. There was no urgency to make sure I was helped, looked after, or to ensure they would make it right. Multiple conversations with the GM provided me with little more than well articulated versions of “we can’t (read as: will not) help you.” All under the guise of “sticking to guide lines” and “our hands are tied with Ford.” If you’re a first time buyer don’t make the mistake that I did by going to the Sunnyvale Ford Dealership. You are not their customer, they do not care, and you’re better off getting a Toyota anyways. More