Sunnyvale Ford Lincoln

Be aware of airbag light scam! They will get every penny out of you! End of August, I had break service on my Escape, and my wife drove it back home. Next day, I started the car and noticed the airbag li out of you! End of August, I had break service on my Escape, and my wife drove it back home. Next day, I started the car and noticed the airbag light is on. I asked my wife if she noticed this happened yesterday when she drove back home, but she just has no idea on her car as usual female does. I went to Sunnyvale Ford, and Service guy (Oscar) said only diagnostic will cost $168. I had airbag light issue on my other cars, but it is way too expensive. I asked them why it is so pricy, and service guy said because they do (so called) "Pin Point Diagnostic". Next day, I checked price of diagnostic at Frontier and they said it is$155, and I was already feel this place charge more than others. However, this place was closest from my home, and also my wife was pregnant, I just went back and did diagnostic to avoid any safety concern. After few hours later, Oscar called me: O: Hey, your car has issue on both pretensioner and need to replace both driver and passenger side. J: Really? What is the diagnostic error code? O: What? (He was not expecting this question coming) J: Error code please, you should have got it from the diagnostic hand set right? O: it is B1877 J: B1877 is Driver side Pretensioner circuit open, why do we need to replace both side? O: Let me call you back after I ask tech After 10 minutes, he called back O: Error code it like that, but we recommend you to replace both J: How much is that? O: It is $980 J: IS this including diagnostic??? O: No, it is not including diagnostic, in total, you have to add diagnostic charge as we.ll J: How much is new pretensioner part per piece? O: it is $49, but we have to remove all the seat and rewiring everything... you know? J: (So you are charging 900$ only for labor huh? I can remove the seat in 10 minutes this is BS) I don't get it, error code is saying driver side only and it does not make any sense logically O: Yeah but we recommend to you to do that for safety concern. J: My wife is pregnant and I also do not want any safety concern, but it just does not make sense. Is it recommendation or regulation to do it? O: Not sure, let me ask tech, I will call you back He called me back after another 10 minutes again O: It is recommendation, but you should do both side. We did "PIN POINT" diagnostic and measured both pretensioner resistance, and both were too high. J: I will just do driver side then how much is it? O: $680, and if the light comes back you will need to pay diagnostic again and another $680 (At this point he was trying to scare me) J: You know not everyone is wealthy enough, and easily pay $800 or $1000. O: I do understand, but I'm giving you better option for your safe. If you do both side, I will give you $800 for it. J: (Well, the price is very flexible huh as you needed?) Thanks for offer, but I will still do the driver side only. After I hang up the phone, I felt so much unethical and manipulative, and started to search on airbag light issue. Many people said I should check the yellow pretensioner connector below the seat. Also the error code was saying "Circuit Open" so I was also wondering if it was disconnected. I called back and told him that my wife needs the car right now, and he was trying to convince me, but I keep told him that I need the car right now, and will bring back tomorrow. So could pick it up. After I came back home, I checked bottom of seat and found the yellow connector. I pulled it a bit but it was completely and unexpectedly pulled out without any unhook!! This little connector should have a hook, and it should hold it tight, but I did not feel anything like that. I fully plugged it back, and I heard that "Click" sound by hooking it up. I was like "what the heck!" it is very nicely just unhooked as if someone did it intentionally. I started my car and waited for 5 minutes, but airbag light never came back on!! This made me totally get mad, and also want to get $155 from them for doing nothing but so called "Pin Point Diagnostic" If they really did the pin point diagnostic why they did not figure this out? Why my airbag light came up right after break service from them? I do not have the answer, but I'm sure not I'm feeling so much unethical and manipulative from their service!!!! BE AWARE OF THEM THEY JUST THINK YOU AS MONEY NOT HUMAN BEING! More

I special ordered a 2012 Mustang GT through Jack Mukhar and I couldn't have had a better buying experience. The car was delivered on time as promised, spotlessly detailed, and had a full tank of gas. I int and I couldn't have had a better buying experience. The car was delivered on time as promised, spotlessly detailed, and had a full tank of gas. I intend on returning soon to look at purchasing a new 2013 Taurus Limited and I'm sure the experience will be great again. More

I took my fiancé's car to get it's regularly scheduled maintenance and when we picked up the car and drove it out of the dealership, the left rear wheel fell off of the car. Apparently they forg scheduled maintenance and when we picked up the car and drove it out of the dealership, the left rear wheel fell off of the car. Apparently they forgot to put the lug nuts on the wheel. Luckily there was only cosmetic damage to the wheel and to a part of the rotor. They replaced the wheel but were not able to locate the part of the rotor that was damaged and said they would contact us when they have it. It's been over a month since they told us that they didn't have that part and I still haven't heard a thing. Not only were they neglectful in their initial service but they have not completely fixed the problem that they caused. I will not go back to this dealership again! More

First looked at Fiesta, returned for a Transit Connect. Love the car/truck. All salespersons were friendly, very available, pretty aware of vehicles. Constantly asked if we were getting our needs met. I Love the car/truck. All salespersons were friendly, very available, pretty aware of vehicles. Constantly asked if we were getting our needs met. I liked that! I felt like I got a reasonable trade-in value and price on the TC. Returned to view the Escape (yes, we need two cars), and was warmly welcomed. Very pleasant negotiaing experience (usually the part I hate), but felt like they were partners in making it happen. More

The ease of doing business with Sunnyvale Ford was wonderful! We told them the type of car we wanted and the details. When it came in they contacted us and set up everything via email, including getti wonderful! We told them the type of car we wanted and the details. When it came in they contacted us and set up everything via email, including getting our loan approved. We got to Sunnyvale and the car was all ready for us to go--including gas. I highly recommend this dealership. More

we went to that dealership knowing what car we wanted. we went to another FORD dealer earlier, but they never called us back, so we were a bit disappointed with the whole FORD experience. so when we came in, went to another FORD dealer earlier, but they never called us back, so we were a bit disappointed with the whole FORD experience. so when we came in, we had a very specific list of options we wanted our new car to have, colors, and price range. we did not want to be talked into anything. overall, we probably didn't give David a fair chance. however, he was very professional and was able to find us a perfect car. exactly what we wanted. he involved other people at the dealership and they all helped to make it happen. although the dealership was closing at 9pm, they stayed open for us until 11pm. when we left that night, we had big smiles on our faces and we had the perfect car. the car wasnt at the location, and they had to get it delivered from Oregon. we waited a bit longer than originally expected, but it was worth it. when we came to pick up the car, it wasnt actually the car we were expecting. they were unable to get that car in the end. but they found another exactly the same car, and got it for us. perfect. we redid the paper work to as the VIN has changed. everything was done very quickly and smoothly. everyone was very helpful and nice. we actually didnt notice how long we were there. They were able to get us a great APR, and gave us exactly what we wanted for our trade-in. we worked out all the details of the warranty and GAP insurance. overall, we were very happy and would definitely consider the same dealership if we ever want to buy another car. More