Sunrise Ford - Service Center

Worst experience with taking my car to the collision auto shop. It took them two months to fix my car and it’s not even fix properly. shop. It took them two months to fix my car and it’s not even fix properly. More

They are always very helpful and always do a great job. Also they keep you updated with what is going on with your vehicle. Also they keep you updated with what is going on with your vehicle. More

The pricing was fairly done. The inventory was much more to my liking. The sales rep was knowledgeable but not pushy. This is the second pickup I have bought at Sunrise and I wi The inventory was much more to my liking. The sales rep was knowledgeable but not pushy. This is the second pickup I have bought at Sunrise and I will keep coming back. More

Satisfied with service and products presented to aid the performance of my vehicle for good and safe driving. performance of my vehicle for good and safe driving. More

John Wilson did an excellent job 110% and Sara 110% EXCELLENT . Your info on THIS PAGE employees is out of date over a year out of date!!! So there is no drop down for CURRENT EMPLOYEES. There are seve EXCELLENT . Your info on THIS PAGE employees is out of date over a year out of date!!! So there is no drop down for CURRENT EMPLOYEES. There are several employees that do not work there Currently. I am happy with the service advisors! The mechanics that worked on my vehicle lack experience or motivation. I got an oil change and apparently my fluid levels were not checked. I was out of washer fluid. Got a complementary wash I was excited about that until I got my truck back and I had water dripping from all the bug bodies that they did not take off windshield and hood. We're not talking 10/20 dead bugs we are talking 100's because I went on country trip night before. TOOK SEVERAL DAY TO TRACK DOWN I NEEDED A NEW BATTERY. xxx? UPDATE YOUR INFO ON DEALER RATER SO IT REFLECTS CORRECT INFO. IF YOUR GOING TO DING FORD EMPLOYEES FOR BAD RATINGS. WITH THIS INFO YOUR SETTING UP EMPLOYEES FOR FAILURE BECAUSE THE MECHANIC DEP NEED HELP!!! I GAVE A 5* RATING BECAUSE OF YOUR DONT GIVE A 5 START RATING THE SERVICE ADVISORS GET DINGED EVEN THOUGH THEY ARE NOT WORKING OR SERVING HANDS ON YOUR VEHICLE. THIS SURVEY IS HORRIBLE!!!! AND YOUR MERRET SYSTEM IS SET UP FOR FAILURE TO YOUR EMPLOYEES. AND YES I COMPLAINED TO CORPORATE AS WELL AND NOTING HAS BEEN DONE FOR A 1 YR NOW. WHY CAN YOU GET THIS REVISED CORRECTED AND DONE RIGHT. I'LL BE MORE THAN HAPPY TO HELP YOU WITH IT!!!!!! Marilyn More

John Wilson did an excellent job 110% and Sara 110% EXCELLENT . Your info on THIS PAGE employees is out of date over a years out of date!!! So there is no drop down for CURRENT EMPLOYEES. There are sev EXCELLENT . Your info on THIS PAGE employees is out of date over a years out of date!!! So there is no drop down for CURRENT EMPLOYEES. There are several employees that do not work there Currently. I am happy with the service advisors! The mechanics that are working on my vehicle lack experience or motivation. I got an oil change and apparently my fluid levels were not checked. I was out of washer fluid. Got a complementary wash I was excited about that until I got my truck back and I had water dripping from all the bug bodies that they did not take off windshield and hood. We're not talking 10/20 dead bugs we are talking 100's because I went on country trip night before. TOOK SEVERAL DAY TO TRACK DOWN I NEEDED A NEW BATTERY. xxx? UPDATE YOUR INFO ON DEALER RATER SO IIT REFLECTS CORRECT INFO. IF YOUR GOING TO DING FORD EMPLOYEES FOR BAD RATINGS. WITH THIS INFO YOUR SETTING UP EMPLOYEES FOR FAILURE! I GAVE A 5* RATING BECAUSE OF YOUR DONT GIVE A 5 START RATING THE SERVICE ADVISORS GET DINGED EVEN THOUGH THEY ARE NOT WORKING OR SERVING ON HANDS YOUR VEHICLE. THIS SURVEY IS HORRIBLE!!!! AND YOUR MERRET SYSTEM IS SET UP FOR FAILURE TO YOUR EMPLOYEES. AND YES I COMPLAINED TO CORPORATE AS WELL AND NOTING HAS BEEN DONE FOR A 1 YR NOW. WHY CAN YOU GET THIS REVISED CORRECTED AND DONE RIGHT. I'LL BE MORE THAN HAPPY TO HELP YOU WITH IT!!!!!! Marilyn More

Completed service as promised. Dave and Sara communicated the entire process every step of the way. Dave and Sara communicated the entire process every step of the way. More

The service and timeframe was good. If the customer is a regular at the service dept check their files to see what was done before you come with other services that need attention that If the customer is a regular at the service dept check their files to see what was done before you come with other services that need attention that was already completed. Otherwise it was good. More

Worst of the worst for real, I’ve been going here for a quick oil change for about 2 years and the service has declined so much each time I go in. The service advisors don’t even call to elaborate on mecha quick oil change for about 2 years and the service has declined so much each time I go in. The service advisors don’t even call to elaborate on mechanics findings during the works they just send you to the website where a tech has uploaded pics and a price for diagnosing stuff. The “speed lane” is so disorganized it takes 15 minutes minimum to pay after the works already been completed (well over an hour for oil change and tire rotation) , I asked them not to wash my car and they did anyway (top 10 worst Carwash) and on top of that the price has risen $20 since June for an oil change and tire rotation. I’d agree the excuse that the price went up on everything else if I couldn’t get an oil change and tire rotation at the valvoline down the road for $60. For you to charge that much and provide this low quality of service you must be out of your minds. More

Great service and friendly staff who are always there to help and check if they can make your day better help and check if they can make your day better More