Sunrise Volkswagen

Donnell was great to deal with. Down to earth guy who made you feel very comfortable to deal with. I leased a 2013 Jetta from him just a few weeks back. Not only was Donnell extremely determined to help made you feel very comfortable to deal with. I leased a 2013 Jetta from him just a few weeks back. Not only was Donnell extremely determined to help with me get the best deal he spent extensive amount of time going over everything about the car. His knowledge of the car was very impressive. I will be back to lease again from Donnell. More

I recently purchased a 2013 Passat while working with Donell Richardson. Donell is by far the BEST salesperson I have ever dealt with. Aside from being a down to earth, friendly guy, he is also very fa Donell Richardson. Donell is by far the BEST salesperson I have ever dealt with. Aside from being a down to earth, friendly guy, he is also very fair. He will help you stay within your budget while still getting what you want out of the car. He was also very knowledgable about the car. He went over the whole car and all of its features, even how to operate them. I would return to VW Sunrise thanks to Donell and look forward to doing business in the future with him. More

Donell was a great help when looking to lease my new 2013 VW Jetta. He was helpful, not pushy and explained every detail all while getting me the best deal possible. I love the new car and the service that I VW Jetta. He was helpful, not pushy and explained every detail all while getting me the best deal possible. I love the new car and the service that I received from Sunrise VW was truly exceptional. More

My wife and I recently purchased a pre-owned VW CC. My wife and I recently purchased a pre-owned VW CC. Donnell proved to be one of the best salesperson I've ever worked with . Extremely attentive, My wife and I recently purchased a pre-owned VW CC. Donnell proved to be one of the best salesperson I've ever worked with . Extremely attentive, friendly, knowledgeable and genuinely interested in accommodating our needs. He is the ONLY reason we ended up buying our car from Sunrise, following what ensued with the Finance Manager "Lenny." Lenny was condescending, dishonest, and perpetuated every stereotype associated with the industry. The contents of "privacy" forms put in front of me to sign were misrepresented, I was told that material misrepresentations on DMV forms were "irrelevant" and of course the justification for all of this is that he's been doing this for 20 years. You'd think Lenny would be getting it right by now....20 years. I closed the deal on one interest rate and was told that an interest rate that was almost double what was initially agreed to was all i could qualify for because of my poor credit (this is all while my bank had pre-approved me for half of what Lenny was trying to get me to sign off on)- In a hurry, of course. I have great credit, btw. By the time I left, I felt cheated and am still searching for the time to make a call to Volkswagen and consumer protection agencies about my time with Lenny. We looked at comparables from other dealerships and saw quite a few, but the effort that Donnell had put into the sale allowed me to communicate that I would be coming in with a check, if an only if there was no face time with lenny. My wish was granted. Stu Coleman, who had also helped us from the get-go, was also there and very helpful to sending us on our way. We are pleased with the sales experience, the price and the quality of the car, but if I wasn't so far along in the process of finding the right fit both in the car and in our sales people, Lenny would have costed Sunrise my business. I'd recommend the dealership, but only if it meant that my family and friends would deal with Donnell and Stu and avoid Lenny at all costs. You put a real stain on our experience. More

Arthur Is the only reason I purchased my new Golf at sunrise VW. He knows exactly what the car is worth on the market and the price he offered me was EXACTLY what i was willing to pay. Once we agreed sunrise VW. He knows exactly what the car is worth on the market and the price he offered me was EXACTLY what i was willing to pay. Once we agreed on the price we went over all the paper work and he made sure the experience was excellent. His communication will I waited for the car to be delivered was timely and polite. When I went to pick up the car he sat and explained to me anything i wanted to know, made sure it was clean (he even cleaned the window that had a little sticker residue still left on it). I have had the car for almost two years and when I dropped the car off for service a year later he remember me, talked with me about how my car is performing and made sure I was being helped. More

We had an issue with the lease. After we expressed our dissatisfaction to the dealership, they contacted us and settled the issue to our complete satisfaction. They obviously value their customers and wan dissatisfaction to the dealership, they contacted us and settled the issue to our complete satisfaction. They obviously value their customers and want them back. We WILL be back and we would definitely recommend them. More

Great Price,and the Service was outstanding.The no money down lease deal on my Jetta was the best i coud find on any make car.The Salesman picked me up and drove me to showroom and then home after the Hurri down lease deal on my Jetta was the best i coud find on any make car.The Salesman picked me up and drove me to showroom and then home after the Hurricane destroyed my car.The sales manager also went out of his way as well to help us with our purchase.The Car is a great product and Im very satisfied.My Wife and Best friend also leased new Vws on my reccomendation and they are also very Happy. More

Sales person Jovon Windley was doing great job with matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell matching the price and providing the best service. However, Financial manager Lenny Orlov is a great master to full you off. First he managed to sell me extended warranty for $ 2700 which as he said should cover of everything might happened to the car withing next 5 years. Even more if something would have happened to the car that VW will reimburse me with 7K plus what ever insurance will send the check for. When Hurricane Sandy hit NY my car was flooded and recognized as a total lost. As i contacted extended warranty their statement was that they don't cover water damage. Lenny Orlov never cared to answer my calls as I was leaving him tons of vm.... Then i did some research and found out that i can get a refund for extended warranty as the car was total. Extended warranty rep was kind enough to let me know that all of the paper work i've submitted went through ok and the money went back to the dealership and they should send the check over to me as the car has been payed off by insurance. It has been more than 3 month already as I am hitting my head to the wall by contacting Lenny Orlov and Carlos Cgirard General Manager to have this issue resolved and nothing so far. I've also contacted main VW office. At this time the case has been raised over to VW Regional Case Manager and i am not sure if that would help me. Just make sure if you are buying anything from VW Sunrise keep away from Mr. Orlov and don't get hooked on extended warranty it is nothing but waste of money!!!! Today is 1/16/2013 and i finally got my check. I was refunded 2600 sales tax has not been added, but I am tired from all of this so i just want to call it a day. With that I want to say thank you to the VW main customer office who helped me resolve it. More