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Sunset Chevrolet

Sumner, WA

4.3
1,529 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,529 reviews

July 03, 2014

Would be hesitant to take a car from them if it was free. We went in there to find out we were either deliberately mislead, or someone doesn't understand what it means when you ask "how much is my payment goi More

by mikecole79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Department
Jul 17, 2014 -

Sunset Chevrolet responded

Negative Review Response: First of all, on behalf of Sunset Chevrolet, please accept my personal apology for falling short of your expectations. We work very hard to insure that every customer’s shopping experience is enjoyable. However, from time to time we do not meet a customer’s expectations….and when that happens we do our very best to immediately remedy the situation. Candidly, we would like to think we do a pretty job doing this. After all, we are Washington State’s #1 Volume Chevrolet dealership...and have been for more years than we can count. This is a position that would be impossible to attain unless we offered the very best pricing, financing, service after the sale (including “Warranty Protection for Life” and “Oil Changes for life” on qualifying vehicles), and good ‘ol fashion treating people right…something we have been doing for nearly 100 years now. We are also consistently at the top of the “CSI” (Customer Satisfaction Index) rating for all General Motors dealerships in Washington State….most months Sunset Chevrolet is #1!! Finally, Sunset Chevrolet has one of the highest “Customer Retention” scores of any Chevrolet dealership in the entire United States of America. Although we are very proud of all of these attributes, we are sorry every time we do not meet a customer’s expectations…and in almost every instance…we are able to remedy the issue. As long as all parties are fair and reasonable, this will be achieved 100% of the time. It’s just the way we do business. We would love to talk to you about your experience. Please feel free to call or email us any time and we will respond as soon as possible. Respectfully, Phil Mitchell Owner/Sunset Chevrolet.

June 17, 2014

2014 chevy cruze diesel I just wanted to thank all the folks at sunset Chevrolet for being the best dealership in the pacific northwest. I have been a long time customer and More

by RONP1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke
April 24, 2014

First New Car I am a recent college graduate and found myself without a car. I had been saving for several months and when I was ready to finally make my purchase I More

by kwilcox33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke, Finance Department
April 20, 2014

Great price, great service and warranty! Sunset Chevrolet has a very large selection and I was able to get a great deal. David Goeke is a true professional and really knows his stuff. I would More

by carlosortiz21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Goeke, Finance Department
April 16, 2014

Fraudulent Answers and Poor Service I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, More

by johnsbrewhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
April 08, 2014

Quality, friendlesness, knowledge The title says it all. DJ, my sales-person listened to my needs, had the knowlegde of the products that would fit them and the easy going friendlynes More

by BmanofG72
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Giefer, Dj Giefer
March 20, 2014

Had an awesome experience with no hassle. The sales team knew what I was in the market for and delivered. I'm completely satisfied with my purchase and staff! More

by marcthorn442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 20, 2014

BEWARE OF THE LIFETIME POWERTRAN WARRANTY SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I th More

by ericg18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
March 10, 2014

I found Sunset Chevy on Craigslist looking for a good deal. I set up an appointment for the next day. My Salesman was Todd Byersdorf. They treated with royalty and made me feel very special with warm ope More

by mikmazz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Byersdorf
March 05, 2014

My wife has always looked for a salesperson first when My wife has always looked for a salesperson first when she makes major purchaces. I took her advice and was introduced to Dave Goeke about 7 months a More

by d1e9n49
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Goeke
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