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Sunset Chevrolet - Service Center

Sumner, WA

4.4
302 Lifetime Reviews Review Dealership

305 Reviews of Sunset Chevrolet - Service Center

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January 22, 2021

"My Chevy was repaired quick! I thought it would take 5..."

- Danielle

My Chevy was repaired quick! I thought it would take 5 days and it only took 1/2 a day. Great Service from everyone in the Service department!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kristen and the older gentleman in repairs
January 22, 2021

"I go in every couple months for an oil change and tire..."

- morgankpipkin

I go in every couple months for an oil change and tire rotation and the folks are always nice and the service is always great

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Unsure of name
January 22, 2021

"Service was great, prices, not so much. Employees were..."

- dawgncat2001

Service was great, prices, not so much. Employees were considerate and helpful. My 83 year old mother is on a fixed income. The man gave her a discount which was nice.

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Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 22, 2021 -

Sunset Chevrolet responded

We are very happy to have provided your mother with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 20, 2021

"The service was quick and easy. The time estimate for the..."

- OBD1INWAUNA

The service was quick and easy. The time estimate for the service was between 45 minutes to 1 hour. It was done in 45 minutes.

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Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 21, 2021 -

Sunset Chevrolet responded

It's great to hear that we were able to help you in a timely fashion. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 20, 2021

"Been a terrible low pitch whistle coming from my AC since..."

- JOHN.J.EDWARDS

Been a terrible low pitch whistle coming from my AC since I bought the truck - they made it right and fixed it - took 2 years to find the problem but it was finally fixed.

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Recommend Dealer
Yes
Employees Worked With
Jake
Jan 21, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us, John. It is great to hear that we finally fixed your AC problem. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 20, 2021

"The service was great and Scott made things happen..."

- BDALLY6107

The service was great and Scott made things happen quickly. My reason for cutting one star was because of the appointment answering service. This person was clearly not familiar enough with automobiles to communicate intelligently. I would recommend that appointment services be brought back in-house.

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Recommend Dealer
Yes
Employees Worked With
Scott
Jan 20, 2021 -

Sunset Chevrolet responded

Thank you for this feedback. We're very sorry to see that we missed the mark on your service visit. While we’re disappointed to learn that we didn’t meet your expectations when you contacted the dealership. It does sound like Scott in our service area provided you a positive experience. Thank you again for bringing this to our attention, we will be sure to share it with our team. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 20, 2021

"Service was very fast and professional. I was going to..."

- Phil

Service was very fast and professional. I was going to have my tires rotated but they said it wasn’t necessary at this time, so it saved me a charge.

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Recommend Dealer
Yes
Employees Worked With
Kaldon
Jan 20, 2021 -

Sunset Chevrolet responded

Thank you, Phil! We appreciate you choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 19, 2021

"Sunset service dept is very responsive to customer needs...."

- Wilburmike

Sunset service dept is very responsive to customer needs. They keep excellent records on our car and it’s service history. All the way from the sale by Steve Bishop and Tyler Foss to Dennis ji

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Recommend Dealer
Yes
Employees Worked With
Don't know name
Jan 19, 2021 -

Sunset Chevrolet responded

Mike, Thanks for sharing your thoughts about your service experience working with Steve, Tyler, and Dennis here at Sunset Chevrolet. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 18, 2021

"Hi , my name is Lewis and I was a little surprised at the..."

- thomsonld56

Hi , my name is Lewis and I was a little surprised at the quality of service .!!! Wow , very good . The oil change was free and done in a timely manner. Sunset Chevrolet , thanks so much .!!!

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Recommend Dealer
Yes
Employees Worked With
Don’t remember names , but were very good
Jan 18, 2021 -

Sunset Chevrolet responded

Hello Lewis, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service visit with us here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

January 18, 2021

"Received excellent service. Thought my speaker was..."

- graciestix

Received excellent service. Thought my speaker was damaged. It wasn't. It was a large amount of coins in the door vibrating. Assisted with Bluetooth as well. Much appreciated. Thankyou.

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Recommend Dealer
Yes
Employees Worked With
Scott
Jan 18, 2021 -

Sunset Chevrolet responded

Gracie, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to "excellent service". If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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