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Sunset Chevrolet - Service Center

Sumner, WA

4.3
845 Reviews
Call Service Center (253) 656-0459

845 Reviews of Sunset Chevrolet - Service Center

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May 28, 2025

My power train warranty was void because the service department didn't change my cooling system and I broke a drive axle? Even though I never missed an appointment and did everything my advisor advised More

by Joelcraswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Sunset Chevrolet responded

Thank you for taking the time to discuss your concerns with all our management team. The Sunset powertrain warranty, administered by AGWS, requires routine maintenance to be performed in accordance with the manufacturer’s owner’s manual. Unfortunately, based on the documentation provided, those specific maintenance requirements were not met, which affected the eligibility for warranty coverage and denial by AGWS. This was not a decision made by Sunset. Therefore your frustration with us is a bit misdirected. We recognize how disappointing this must be. No one wants to face such a major repair unexpectedly, and we understand your concerns about whether you were adequately informed about the maintenance expectations. This requirement is very clear in the written contract you signed. While we cannot verify past conversations, we do empathize with the position this has put you in. Despite these limitations, Sunset Chevrolet made every effort to explore possible solutions. We reached out to General Motors on your behalf in hopes of obtaining goodwill assistance to help offset the cost of the repair, but unfortunately, that request was not approved. Wanting to do what we could, we offered you a significant discount on the repair. Unfortunately, you are not alone here. Warranty companies are more ridged than ever before with the payment or denial of claims. This is why we created the “Warranty Health Check” at Sunset. It is list of a few questions that will give you some indication if your warranty is at risk…and if it is, some remedies we can assist you with at any time. If you would like to explore these, please let me know and I will do all I can to help you. Thank you again for your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

March 03, 2025

This dealership has always been awesome to work with. I would recommend others to purchase and have their cars and truck serviced here. More

by Ct_1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Sunset Chevrolet responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you've had a positive experience with us at Sunset Chevrolet. We look forward to serving you and your vehicle again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

February 11, 2025

Great,fast service and friendly they change oil and repair my rims just 1days service. More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea garrette
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Feb 11, 2025 -

Sunset Chevrolet responded

Thank you for your kind words, Jeffrey! We're thrilled to hear that you had a great experience with our fast service and friendly team at Sunset Chevrolet. We're glad we could take care of your oil change and rim repair so efficiently. We look forward to seeing you again for your future service needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 31, 2024

Christine in the Service department is amazing! Kept me updated throughout process. Although had to wait for parts, actual fixing was quick! Will definitely be going back for all my maintenance and More

by bernie.balsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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Jan 02, 2025 -

Sunset Chevrolet responded

Thank you, Bernie, for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our Service department and that Christine kept you updated throughout the process. We're committed to providing efficient service, and we appreciate your trust in Sunset Chevrolet for your maintenance and service needs. We look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 25, 2024

Excellent work as always The time spent was short and was giving well customer service and accommodations was very much the wait I will recommend anyone that has a Chevy to take their car; great servic More

by Peggy_roett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Sunset Chevrolet and that our team provided you with great customer service. Your recommendation means a lot to us. We look forward to assisting you and anyone you send our way in the future! Safe driving!

Dec 26, 2024 -

Peggy_roett responded

It’s my pleasure for the service that I was given Thank you

November 27, 2024

I just had my GMC Envoy in for a drivers side window motor replace and when I got home found a bolt on the drivers side floor mat, hope the window motor doesn't fall out. More

by rickcoburn30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience with us, Rick. We understand your concerns regarding the bolt found in your GMC Envoy after the window motor replacement. Your feedback is appreciated, and we encourage you to reach out to us directly so we can address this matter and ensure your vehicle is in perfect condition. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 21, 2024

Always very helpful, friendly, courteous and easy to work with. Also very knowledgeable on their makes and models. More

by Mary_tubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our team's helpfulness, friendliness, and knowledge of our makes and models. At Sunset Chevrolet, we strive to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 20, 2024

Totally hosed me. I walked out with almost $20k in worthless add ons. Still trying to recover from buying an 8 year old Chevrolet Colorado for over $40k. Was totally t More

by sazqwatch
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
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Nov 21, 2024 -

Sunset Chevrolet responded

Thank you for sharing your experience with us. We understand that you feel dissatisfied with the transaction regarding your Chevrolet Colorado, particularly concerning the add-ons. Your feedback is important to us, and we genuinely appreciate you bringing these concerns to our attention. If you would like to discuss your situation further, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

November 15, 2024

Friendly staff, attentive and communicative, Ensured that My EV was followed step by step excellent More

by framirez650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our friendly and attentive staff at Sunset Chevrolet. We're glad to hear that your EV experience was excellent and that we could assist you every step of the way. We look forward to welcoming you back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 22, 2024

The service crew at Sunset Chevrolet in Sumner are awesome , they go the extra mile for me everytime I bring my 2021 Chevrolet Silverado RST I highly recommend them for all you're service needs More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Sunset Chevrolet responded

Thank you, Frank! We truly appreciate your kind words about our service crew at Sunset Chevrolet. We're thrilled to hear that they consistently go the extra mile for your vehicle. Thank you for recommending us, and we look forward to serving you again for all your service needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

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