Sunset Chevrolet - Service Center

Sunset Chevrolet responded

We’re disappointed to learn about your recent visit. Our goal is always to provide long-term value and support through programs like Warranty Protection for Life, and we regret if things didn’t align with your expectations. To ensure your warranty remains valid, it’s crucial to perform the manufacturer's minimum required maintenance. We strongly encourage every customer to read their owner’s manual, as each vehicle can have a different service schedule. We appreciate you taking the time to speak with our service manager. Our team was able to work with GM and offer a discounted price for your repair. We're disappointed you chose to decline this offer. If you ever reconsider, Sunset is always here to take care of you and your vehicle. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

derekanderson8 responded

$8000-$13,000 is not much of a discount, rep who called me even said he was disappointed in the lack of discount. I can buy a new or rebuilt engine and have it installed for way less than your "discounted price". I'm sure you are disappointed that I declined your offer, it would have been a great payday for your shop. Expecting customers to read their owner's manual on a regular basis to ensure the maintenance gets done is a nice loophole you give yourselves to get out of paying for costly repairs. Pretty sure most people like us rely on the service shop to tell us when required maintenance is due.

Sunset Chevrolet responded

Thank you for taking the time to discuss your concerns with all our management team. The Sunset powertrain warranty, administered by AGWS, requires routine maintenance to be performed in accordance with the manufacturer’s owner’s manual. Unfortunately, based on the documentation provided, those specific maintenance requirements were not met, which affected the eligibility for warranty coverage and denial by AGWS. This was not a decision made by Sunset. Therefore your frustration with us is a bit misdirected. We recognize how disappointing this must be. No one wants to face such a major repair unexpectedly, and we understand your concerns about whether you were adequately informed about the maintenance expectations. This requirement is very clear in the written contract you signed. While we cannot verify past conversations, we do empathize with the position this has put you in. Despite these limitations, Sunset Chevrolet made every effort to explore possible solutions. We reached out to General Motors on your behalf in hopes of obtaining goodwill assistance to help offset the cost of the repair, but unfortunately, that request was not approved. Wanting to do what we could, we offered you a significant discount on the repair. Unfortunately, you are not alone here. Warranty companies are more ridged than ever before with the payment or denial of claims. This is why we created the “Warranty Health Check” at Sunset. It is list of a few questions that will give you some indication if your warranty is at risk…and if it is, some remedies we can assist you with at any time. If you would like to explore these, please let me know and I will do all I can to help you. Thank you again for your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you've had a positive experience with us at Sunset Chevrolet. We look forward to serving you and your vehicle again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your kind words, Jeffrey! We're thrilled to hear that you had a great experience with our fast service and friendly team at Sunset Chevrolet. We're glad we could take care of your oil change and rim repair so efficiently. We look forward to seeing you again for your future service needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you, Bernie, for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our Service department and that Christine kept you updated throughout the process. We're committed to providing efficient service, and we appreciate your trust in Sunset Chevrolet for your maintenance and service needs. We look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Sunset Chevrolet and that our team provided you with great customer service. Your recommendation means a lot to us. We look forward to assisting you and anyone you send our way in the future! Safe driving!

Peggy_roett responded

It’s my pleasure for the service that I was given Thank you

Sunset Chevrolet responded

Thank you for sharing your experience with us, Rick. We understand your concerns regarding the bolt found in your GMC Envoy after the window motor replacement. Your feedback is appreciated, and we encourage you to reach out to us directly so we can address this matter and ensure your vehicle is in perfect condition. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our team's helpfulness, friendliness, and knowledge of our makes and models. At Sunset Chevrolet, we strive to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for sharing your experience with us. We understand that you feel dissatisfied with the transaction regarding your Chevrolet Colorado, particularly concerning the add-ons. Your feedback is important to us, and we genuinely appreciate you bringing these concerns to our attention. If you would like to discuss your situation further, please feel free to reach out to us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our friendly and attentive staff at Sunset Chevrolet. We're glad to hear that your EV experience was excellent and that we could assist you every step of the way. We look forward to welcoming you back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com