Sunset Chevrolet - Service Center

I am very disappointed in my recent experience at sunset Chevrolet. After bringing my 2017 suburban in with multiple concerns, I was met with multiple roadblocks along the way. First, when scheduling the Chevrolet. After bringing my 2017 suburban in with multiple concerns, I was met with multiple roadblocks along the way. First, when scheduling the appointment I was told that they would need the car at minimum of 1-2 days and I let them know this is my primary vehicle and I would need a loaner. They had no loaners in stock so I had to wait a month to be seen. Then once I showed up for my SCHEDULED appointment I was told they no longer had any loaners and I would need to be given a rental car instead. Then they proceed to tell me it will be at least an hours wait on the rental. I have 3 kids and a full time job so I made the appointment so I could quickly be in and out. What is the point of having an appointment time if things are still not ready when agreed upon?? They then had the car for over 4 days and were unable to replicate any of the issues I had brought it in for. My husband had to come down to the dealership and physically show the technician and service advisor what was going on and low and behold they could hear what was going on. One of the concerns was the front lip had come loose (it had been loose since purchasing) and they were going to charge $200 to acre in 2 bolts??? My husband spoke with the service manager to only charge 30 min of time but really? To screw in 2 bolts it cost $90?! This should have been done out of courtesy and the service advisor (Jake Bohren) miscommunicated how much this was going to cost. Finally, after getting the transmission diagnosis they car was fixed after 3 total weeks. After all that time and hassle I would expect that maybe taking the car through a car wash or vacuum it out would be a nice thing to do for a customer but of course not. I am not happy with the service, lack of communication and seemingly disinterested attitude I don’t want to do anymore business with this company. More

Got my car in on time the attendant I spoke with was both friendly and professional. Genuinely listened to me as I spoke with him. Got the car back with an hour and am happy with the whole experience friendly and professional. Genuinely listened to me as I spoke with him. Got the car back with an hour and am happy with the whole experience More

A few days after the oil change I noticed a lot of oil on the floor of my garage. It turns out that the oil filter was loose and a lot of oil leaked out. This is the first time something like this has happen the floor of my garage. It turns out that the oil filter was loose and a lot of oil leaked out. This is the first time something like this has happened in 14 years of oil changes at Sumner Chevrolet. More

This was our fourth vehicle from sunset and we have been very pleased with the service we have received. Steve Bishop has-made purchasing our vehicles a very smooth and easy procedure very pleased with the service we have received. Steve Bishop has-made purchasing our vehicles a very smooth and easy procedure More

Appointment date was set then I called to see progress. Was told I was moved from Friday to Monday. Was not told of this change. Was told I was moved from Friday to Monday. Was not told of this change. More

Great customer service from staff & management. TY for the loaner car! Sorry the plandemic & democrat Government destroyed all your many loaner cars. Thank you very much!! the loaner car! Sorry the plandemic & democrat Government destroyed all your many loaner cars. Thank you very much!! More

The young fellow that assisted me was very informative, courteous and well informed. He need some business cards as I wanted one to make sure to do business with him next time. courteous and well informed. He need some business cards as I wanted one to make sure to do business with him next time. More

It's always a pleasure working with the people of Sunset Chevrolet, I don't by my cars or trucks from anyone else but Sunset Chevrolet, I don't by my cars or trucks from anyone else but Sunset More

We bought a car from Sunset a few years ago so we trusted them bringing in our other vehicle. Brandon was amazing went above and beyond give that guy a raise! They got the job done at a fair price them bringing in our other vehicle. Brandon was amazing went above and beyond give that guy a raise! They got the job done at a fair price More

Great customercservice and everything about the experience would Cone back and recommend to someone Else location is convenient too. Close to places you can walk and wait fir service to be compkete experience would Cone back and recommend to someone Else location is convenient too. Close to places you can walk and wait fir service to be compketed. More