Sunset Chevrolet - Service Center

Not happy what we asked to be done wasn't done !! And the bad customer service we were given from the girl in service department bad customer service we were given from the girl in service department More

They told me the car needed intake and exhaust solenoids and that the repair estimate would be about $600. I bought the parts for less than $30, and it took me 20 minutes to install them. This is an obvious and that the repair estimate would be about $600. I bought the parts for less than $30, and it took me 20 minutes to install them. This is an obvious case of price gorging. How does this build loyalty and confidence? I only did the work myself because about 6 months ago, they wanted to charge $800 for L&R front rotors and brake pads. Said there was "heat damage" on them. The rotors were warped, but there was absolutely NO signs of damage at all. (I still have the rotors and pads,, if you car to see them-I also have photos) That entire repair cost me less the $150. They also are very, very cold, impersonal and rude at the service desk. They act like I am a problem that must be dealt with. When I bought my car there, the first oil change came with an smiling faces and an onsite car wash (as promised in the "lifetime oil change" aggrement), but with each oil change, the additude, service and car washes went totally downhill. It has been over 2 years since I have been offered a car wash (tokens for a remote mechanized chain across town), and over 6 years since they have wash my car onsite; "we're too busy/the car wash is broken, etc." My wife and I attended the new owner's getogether, and we were ready to buy ALL of our cars there (Sumner Sunset Chevrolet). As things stand now, not only would we not buy another car there, I am wanting to do my OWN oil changes because the treatment I'm subjected to is just not worth it. More

Jacob was very thorough and did a great job of double checking concerns. He kept me informed and updated about the status of my repairs in a timely manner. checking concerns. He kept me informed and updated about the status of my repairs in a timely manner. More

My comaro is the third car that I've purchased from your dealership you have always done what you promised, and have always taken care of any problem I've had dealership you have always done what you promised, and have always taken care of any problem I've had More

Good experience. I went in with a few concerns and the service team found an issue that was corrected promptly Thank you Sunset Service department for treating your customers so well. service team found an issue that was corrected promptly Thank you Sunset Service department for treating your customers so well. More

Great service. Overlooked balancing front tires after rotation. Had to get it done elsewhere. Otherwise, they took good care of me and my truck. Thanks rotation. Had to get it done elsewhere. Otherwise, they took good care of me and my truck. Thanks More

Steve Bishop is a very good salesman and your Service department is very good and friendly also all around everything is a 4.5 thank you and have a great day department is very good and friendly also all around everything is a 4.5 thank you and have a great day More

Always a great service experience at Sunset. No unnecessary recommendations and quality work done on time. Also easy to get scheduled. Highly recommend for your GM service. unnecessary recommendations and quality work done on time. Also easy to get scheduled. Highly recommend for your GM service. More

This is the first time I've been to this dealership. They were very friendly and helpful. I was a little early for my appointment but they took my vehicle in right away and finished the work on time. were very friendly and helpful. I was a little early for my appointment but they took my vehicle in right away and finished the work on time. More

Really appreciate the service department being thorough and the guidance given to make sure the repairs were covered under the extended warranty. Great having my 2008 pickup feel refreshed and ready for th and the guidance given to make sure the repairs were covered under the extended warranty. Great having my 2008 pickup feel refreshed and ready for the next 200,000 miles like my previous GM truck. More