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Sunset Chevrolet - Service Center

Sumner, WA

4.2
846 Reviews

846 Reviews of Sunset Chevrolet - Service Center

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March 21, 2021

Had my 2001 Tahoe serviced, excellent service and very professional service advisor. Christine Warren never fails to deliver. Highly recommended! Service crew also did excellent work. More

by NYRAHIPOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren
Mar 22, 2021 -

Sunset Chevrolet responded

Thank you so much for your kind words for Christine and the team, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

The mechanic didn't connect the crankshaft censor tight and the engine light came on. Also put air in the tires after told not to. More

by SANGELINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristina Warren, good job, Drew needs to listen to customer requests they know there car.
Mar 22, 2021 -

Sunset Chevrolet responded

Thank you for this feedback. We will share your comments with the service team to improve future service. We truly appreciate your business. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

This would be the first survey I have filled out since having my vehicle, which I purchased in 2016. Every time I received excellent service when I brought my vehicle in. Kudos to your entire staff. More

by tom.miller0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Mar 22, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us, Tom. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

The employees were very nice. I was billed for diagnosis about why my phone wouldn't pair with my Colorado. After waiting 2 hours, they "updated my radio" that I didn't need or ask for, my phone still wou More

by swan106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 21, 2021 -

Sunset Chevrolet responded

We regret to learn about your disappointment regarding your experience with us. Please feel free to reach out to us directly at wecare@sunsetautofamily.com so that we can better understand your visit and address your concerns. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

This was the first time in a long time that we felt welcomed and the employees made us feel appreciated. Shout out to Grady? (20ish yr old with gray nail polish). Thank you fit the outstanding service! More

by smalley300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grady?
Mar 22, 2021 -

Sunset Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

Unfortunately the water leak is not covered by the warranty purchased at this dealership....also, the cabin filter was extremely dirty....appears to have never been checked! More

by michaelcoe64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coldon....Christi
Mar 22, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to leave us a review. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with the team in order to improve future service. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

The only thing is that, the holding tank for the radiator fluid was completely empty and it was not mentioned to me, the holding tank had a small leak where it was leaking out. I would think that the Radiato More

by Jerbear88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 21, 2021 -

Sunset Chevrolet responded

On behalf of Sunset Chevrolet, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Please reach out to management at wecare@sunsetautofamily.com to discuss this matter further. Thank you for taking the time to provide feedback. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Everyone that I spoke with was professional and polite. My oil change and tire rotation was done in the time frame that was given to me. More

by DAN.C.CHITKETTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grady Gittings
Mar 21, 2021 -

Sunset Chevrolet responded

Thank you, Dan, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Great service great people. Looking forward to my next visit. I highly recommend to all my friends and family sunset chevrolet am a sunset chevrolet customer for life. More

by jeffsnavy66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Mar 21, 2021 -

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Had to make an unplanned trip to the shop. Technician left a fuel fitting loose on the fuel rail. This after having my truck for 5 days instead of quoted 2 on the original repair. Unpleasant surprise to More

by Bob.king1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 21, 2021 -

Sunset Chevrolet responded

Hello Bob, We appreciate you leaving this honest review about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us at wecare@sunsetautofamily.com so that we can learn more about your visit. We hope to talk with you soon. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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