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Sunset Chevrolet - Service Center

Sumner, WA

4.4
844 Reviews
Call Service Center (253) 656-0459

844 Reviews of Sunset Chevrolet - Service Center

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February 08, 2021

Ridiculous fee for a repair on a vehicle with 25K miles. No more Chevys for me. If a vehicle can't run for 25K miles then it isn't very good. Chevrolet should have paid for this fix. More

by DBRITT47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know.
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Feb 08, 2021 -

Sunset Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service visit? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Feb 08, 2021 -

DBRITT47 responded

David Britton

Feb 08, 2021 -

Sunset Chevrolet responded

Thank you so much for letting us know about this issue and following up so quickly with us. Our service manager will be reaching out to you later today. Please forward any additional information or questions to wecare@sunsetautofamily.com.

February 07, 2021

Great people. Would have been a 5 but scheduled oil change with cabin and air filters and they werent in. Had to reschedule for filters. More

by jomomma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
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February 06, 2021

I was very happy with the service and no hasel. i was given a loaner because repairs would take simetime. Danny was my advisor and he is awesome! More

by richardson7111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Dahl
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Feb 07, 2021 -

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Danny to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Feb 07, 2021 -

richardson7111 responded

Thank You. I do appreciate how much the service department is doing during this CV19 and getting me a loaner for the time I was without my truck. I am so glad to be a Chevy owner again. I love my Truck! Thanks and keep up the great work.

February 06, 2021

Always fine, always easy. I like that they'll call me when done so I can take a walk while they work. Would love the car washes to come back. More

by flutietoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
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Feb 07, 2021 -

Sunset Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 05, 2021

Check engine light.came on turned truck straight to sunset Christine worked me right in. Kept me posted all way through, no surprises at end. Always make me feel like family. Gave me shuttle ride back More

by JSCHMALJOHANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren
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Feb 05, 2021 -

Sunset Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christine and our service team met your expectations. Thank you again for choosing Sunset Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 05, 2021

Danny is always helpful, friendly, and on top of his game! Communication is stellar, clear, and easy to understand. Wouldn’t take my rig anywhere else. More

by Bhoefs82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Dahl
Report | Print
Feb 07, 2021 -

Sunset Chevrolet responded

Hello, Thank you for the kind thoughts and five-star rating regarding your recent experience with Danny in our service department! It is great to know that your service went smoothly and that you were informed during the entire process. We hope to see you back again in the future for any additional vehicle maintenance! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 04, 2021

Great service and fast too. Employees are super nice and respectful. Amazon work, I will forever bring my car here for service. Would just like to have a loaner car so I don’t need to stress about rides for More

by juniousjosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
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Feb 04, 2021 -

Sunset Chevrolet responded

Thank you for your feedback, it's great to hear that you had such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 04, 2021

I think that they fixed it this time doesn't seem to be failing anymore I'm happy now thank you they will be the dealer for me More

by Mattputter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim and his team
Report | Print
Feb 04, 2021 -

Sunset Chevrolet responded

Thank you for this feedback, we are very happy to hear that everything was resolved to your satisfaction! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 04, 2021

Danny was amazing to work with! Always kept me up to date and explained all issues. He ensured that everything was taken care of. He needs a big raise. More

by bernie.balsis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
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Feb 04, 2021 -

Sunset Chevrolet responded

Thank you for taking the time to share your thoughts on working with Danny and the team. We're glad to hear they delivered such a great service experience! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

February 03, 2021

Bad experience as first time customer. My advisor was rude and not professional. I am not taking my vehicle back to be serviced there anymore More

by CONTRERAS797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
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