Sunset Chevrolet - Service Center

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. Congratulations on your "new Bright Blue Colorado"! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

Jackie, thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

It's great to hear that we are always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Chevrolet! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life, and Oil Changes for Life!

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to make your experience with us a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

swcwaug06 responded

This is not what the issue was about and don't care for the deflection of the aftermarket parts. The issue was when I called in and was going to ask for a quote because I had already figured it was the theromstat's, your service writer said, point blank, "it is under warranty so bring it in." Then I have to take my time off work, go through your hassle of not being able to provide a trip back to work, that I had called Sunset ahead of time to set up to only have you call me an hour later and say it isn't covered. Yes I could have just done it myself and next time I will, but since it was already there I would have you do it. Typical bate and switch that you pulled here and more I think about it the more irritated I get. I know its my own dam fault for not just coming to get it but will be buying another $60-$70k truck next year and trust me I will remember this when I go to buy.

Sunset Chevrolet responded

Thank you for clarifying the point of your frustration. It was not my intention to side step or deflect to another topic. I apologize that the statement of your truck being covered under warranty is what mislead you to visit the dealership in the first place. We are not in the business of baiting and switching anyone. However, miscommunications occur and can often lead to situations where people feel they were mislead. I can assure you, this was not our intention, and fully apologize for any misleading information given. This is a valuable training moment for our service advisors. There is no way for us to know over the phone if a vehicle's issue can be fixed by a repair that is covered by a warranty - we are only able to confirm that the vehicle, in general, is covered by a warranty. That is why we ask people to bring the vehicle in, so we can diagnose and confirm if the issue can be resolved by a repair that would be covered. We will be discussing with our team the importance of clarifying that important difference to customers in the future. I now understand you were merely asking for a quote, and believed the response meant you were covered for that specific issue. This is where we failed to communicate effectively with you, and I can assure you it will not happen in the future. On behalf of the Sunset Auto Family, I am sorry for any inconvenience this has caused you and do truly hope we have the opportunity to provide you with the type of 5-star experience in the future.

Sunset Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

Thank you for your feedback and kind words for Christine! We are sorry to hear that the radio issue wasn't fully resolved, please don't hesitate to reach out to us so we can discuss this further. We appreciate your business and hope you will give us another opportunity to serve you. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

Sunset Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Chevrolet. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!