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846 Reviews of Sunset Chevrolet - Service Center
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October 31, 2020
I just received my vehicle back after Sunset had it for SIX weeks doing repairs. We bought from Sunset because of the warranty, and fortunately because of the warranty, it covered 6k or costs associated wi SIX weeks doing repairs. We bought from Sunset because of the warranty, and fortunately because of the warranty, it covered 6k or costs associated with the repairs. However, 6 weeks is a long time to not have your family vehicle. After several times of calling and trying to figure out the delay, we were very frustrated and debating on not going back for further vehicle purchases. There always seemed to be some excuse and delay after delay. I have never ever had a car take so long to be worked on. Not happy with the time frame and lack of urgency on their end to get our vehicle back to us. We have purchased several cars from Sunset but I don’t know how likely I am to go back. More
by ajstorwick
Verified CustomerEmployees Worked With
Scott with services
October 31, 2020
Jake was very very helpful, polite and efficient. He told me the places I could go to sit outside with my 2 dogs and not be in the way told me the places I could go to sit outside with my 2 dogs and not be in the way More
by LUVMYNAV
Employees Worked With
Jake in service, Service Department
October 31, 2020
I work with Danny in the service dept. anytime I go in and he is great. They always do anything they can to make sure my 2019 Silverado is in great shape. So glad I chose to purchase my truck from Sunset and he is great. They always do anything they can to make sure my 2019 Silverado is in great shape. So glad I chose to purchase my truck from Sunset Chevrolet. More
by wiesjeffrey
Employees Worked With
Not listed
October 21, 2020
We're new here in Washington and so happy that we found Sunset. Thanks Scott in Service, you got us in quickly and the job was completed early. Sunset. Thanks Scott in Service, you got us in quickly and the job was completed early. More
by brianjcol
Employees Worked With
Service Department, Parts Department
October 15, 2020
About a ten minute wait time. The oil change was done in 45 minutes—initially estimated a hour. Didn’t check brake linings! Why? They forgot to give me my car wash coupon—I had asked for them to wash my car 45 minutes—initially estimated a hour. Didn’t check brake linings! Why? They forgot to give me my car wash coupon—I had asked for them to wash my car initially. Maybe they can mail it to my home address, please? Thanks so much! More
by Kaycicib6
Employees Worked With
Service Department
October 06, 2020
We dropped off our car on Friday evening for a 50k service and replacement of the third brake light. We didn’t receive a call that the service was done until 4:00 pm. An hour before they closed. Wh service and replacement of the third brake light. We didn’t receive a call that the service was done until 4:00 pm. An hour before they closed. When I asked them if everything was finished. They said that the service was done however they were not able to replace the brake light. And we should try to find the part online because it was cheeper and they did not have the part. While I appreciate the gesture to help save money, the fact that they had no regard for reaching out earlier in the day is very upsetting to say the least. I may have been able to get the light to them in time to do the repair and my car would be back together. just seems like a major waste of time from both the mine, and the dealerships perspective. Zack Three-peat customer More
by Sack
Employees Worked With
Service Department
October 03, 2020
Great service I. The service department! Fast, efficient, friendly and very thorough. Set me up with an Uber to and from. No wait time. Thank you! friendly and very thorough. Set me up with an Uber to and from. No wait time. Thank you! More
by Danielle
Employees Worked With
Scott Hummel, Service Department
August 28, 2020
Worst customer service dept. Truck has a screw loose on the sunglass holder had my truck 18 months they want to charge me 100s of $s to find. It I've bought over 10 trucks there will not buy another the sunglass holder had my truck 18 months they want to charge me 100s of $s to find. It I've bought over 10 trucks there will not buy another More
by Brian
Employees Worked With
Austin Hickman
July 22, 2020
I was able to make an appointment that worked for my schedule and the appointment was quick and I appreciate the military discount. Grace J. was very helpful and was also able to explain work done and schedule and the appointment was quick and I appreciate the military discount. Grace J. was very helpful and was also able to explain work done and what to expect for future services. Sunset is a professional place and I will definitely refer others to their sales and service departments. More
by Jason C.
Employees Worked With
Grace Jeffries, Service Department, Sean Stead
