Sunset Chevrolet - Service Center

As always Jacob went out of his way to reschedule our appointment so that we could bring down both of our vehicles at the same time to have the oil changed. It Jacob went out of his way to reschedule our appointment so that we could bring down both of our vehicles at the same time to have the oil changed. It was really nice for us. Because of the snowy conditions, we were both off of work and it made it very convenient to be able to bring both vehicles at the same time. Perfect service...as usual and as always. More

Great service Great customer service I was please that they were even open after a big snow storm. The quick service was appreciated and I will be back Great customer service I was please that they were even open after a big snow storm. The quick service was appreciated and I will be back More

Great dealer ship I would recommend sunset Chevrolet in Sumner. They have wonderful staff and did a great job with my truck. They were honest with me.not like Tacoma I would recommend sunset Chevrolet in Sumner. They have wonderful staff and did a great job with my truck. They were honest with me.not like Tacoma dealership They do really bad job. Great place to buy a car More

Oil change Staff is always friendly. And service has always been fast and efficient every time I come in for an oil change. Thank you Sunset Chevy for your 11yea Staff is always friendly. And service has always been fast and efficient every time I come in for an oil change. Thank you Sunset Chevy for your 11years of service for me. More

Service of Factory Warrenty I had a great experience. I was a little skeptical going there cause I did a have one experience that was not so great. Christine Warren was the perso I had a great experience. I was a little skeptical going there cause I did a have one experience that was not so great. Christine Warren was the person who helped me out! And let me tell you she was great! I took one of her cards and I will be directly contacting her from here on out! Our family is in search of a Tahoe and we will be buying from them! They are amazing! Big thanks to the sunset team! You guys are great! More

Warranty Repair Had a check engine light come my truck, found out the problem and dealer said it was covered under warranty so took it to the dealer. Al this went w Had a check engine light come my truck, found out the problem and dealer said it was covered under warranty so took it to the dealer. Al this went well until found out part was on a factory back order. Now they did give me a loaner for the 2 weeks they had my truck and did get it all completed. My major issue was the communication or lack of. I repeatedly had to call in and ask for up dates, would leave message after message waiting for just a call back. The girls they have answering the phone in service were so unprofessional that don't know why they even are there. Then when went back to the dealer I could see why. They are sitting behind the counter, playing on their cell phones, eating drinking and just very unprofessional. Even their appearance was shabby at best. You have counter people in uniforms and stuff yet you have these admin people looking like street people. Don't know what happened to Don in service but what a major change since I was last in there for a service related issue. Like I said they fixed my truck and I understand not having parts available but the people dealing with the public really left a bad taste. More

Bad advise from service department I talked to service advisor about a damaged key and a vehicle that possibly had a immobilizer in it I was informed by service that it in fact did and I talked to service advisor about a damaged key and a vehicle that possibly had a immobilizer in it I was informed by service that it in fact did and I would need a special key . They took me to parts sold me a 110 dollar key it turns out that the car does not have an immobilizer unit on it and a 10 dollar key would work just fine . Or the one I already had . The cat had a blown coil fuse that was replaced for another 166 dollars . Do yourself a favor and find an honest dealer . More

Wonderful Our experience with Sunset has been overall great! We purchased our Tahoe in 2013 and from that transaction until today, we have been satisfied with Our experience with Sunset has been overall great! We purchased our Tahoe in 2013 and from that transaction until today, we have been satisfied with the service. I absolutely loved the one who assisted us with our purchase. His name was Sean. He wasn’t pushy or invasive, which I appreciated. Also, every guy at the service counter has been so friendly & thorough. Even when they are really busy. They still provide excellent service. More

Very quick service due to inclimate weather Arrived 30 min early for appt. They took us right away. Truck was done in 30 min. Quick service all due to snowstorm & many cancels. Arrived 30 min early for appt. They took us right away. Truck was done in 30 min. Quick service all due to snowstorm & many cancels. More

Service 02/02 Great service, called once was done and received a car wash and vacuum that I wasn’t expecting. Thank you, I will recommend this location to all who i Great service, called once was done and received a car wash and vacuum that I wasn’t expecting. Thank you, I will recommend this location to all who inquire More