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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
6,125 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,125 reviews

September 28, 2022

Just went in to get Nitrofill in my tires. Took awhile for someone to wait on me even tho I was only customer. Advisor who waited on me was very professional and friendly. Work was done fairly More

by KRIEGERJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 29, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team appreciates your business, and we wish you many happy, safe miles. Come back and see us again!

September 28, 2022

Excellent service preformed in a timely fashion by professionals at Sunset Ford in sunset Hills Mo. More

by teri3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2022 -

Sunset Ford responded

Thank you for the outstanding review! Our team appreciated the chance to earn your business, and we hope to have the opportunity to work with you again!

September 28, 2022

Service was great as usual from all the staff at Sunset Ford. Thank you very much. More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review! We appreciate your business, and our team hopes to see you again!

September 28, 2022

Conan was very personable Explained work to be done Kept me informed of work progress More

by MLP9212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conan thomas
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Sep 29, 2022 -

Sunset Ford responded

We appreciate your outstanding review! See you next time!

September 28, 2022

Great experience all the way around everyone was very nice from the minute I got there till the minute I left would recommend More

by englishsilvana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2022 -

Sunset Ford responded

Thank you much for sharing your experience with us, and congratulations on purchasing your vehicle! It was a pleasure working with you; we truly appreciate the recommendation. We wish you all the best and hope to see you again!

September 27, 2022

Sunset Ford has always been fair and honest with their repairs and service; even when my wife brings in the car for work. More

by TomLammert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Raster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen
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Sep 28, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share your experience with us! Our team enjoyed having you here, and we wish you many happy, safe miles. See you next time!

September 25, 2022

Prompt and polite response to my query about a car I saw on their lot Also respectful follow up. More

by findmeabargain
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t recall
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Sep 26, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We hope to see you again!

September 25, 2022

They took care of my repair quite well. It was extremely expensive , labor charge much greater than what I feel should be. However, it's fixed.... I suppose. More

by curtfrankenreiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Sunset Ford responded

Thank you so much for the feedback on your experience. Our team appreciates your business, and we hope to have the chance to work with you again.

Sep 26, 2022 -

curtfrankenreiter responded

I appreciate the quick response to getting my car in for repair. Drove it home & that's it. Haven't driven since to make sure repairs are staying. Reason, is I acquired COVID and now I am quarantined for a week. I'm assuming the repair solved my problem. Content with everything except the exorbitant cost (Labor hour cost) per hour. $175** / hour is reason people go to other shops for their repair. I would have , except the nature of my problem. Felt the dealership would be best for electrical. $852** is just way out of hand for that fix. Only part about my repair experience I was not happy about.

September 25, 2022

Very professional, friendly and communicative. Managed my service without hassle (except for a four month wait for my recalled part). More

by CHRIS.KOETTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we hope to have you back again!

September 24, 2022

I have had trouble getting my vehicle worked on in the past. When I got this last recall notice they got me in a weeks time. More

by SARVIES
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
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Sep 26, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We appreciate the chance to work with you again, and we wish you all the best!!

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