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Sunset Ford

St. Louis, MO

4.8
6,114 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,114 reviews

March 20, 2022

Dealer, sunset Ford, is the greatest especially salesman Chad who took all his patience with me. More

by MARYLISCHWE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us, and congratulations on your purchase! We appreciated the chance to work with you, and our team is here for any future needs. Enjoy!

March 20, 2022

Jim Wagstaff was fantastic to deal with and financing was quick and easy. Found exactly what we wanted on website. Contacted by email set up test drive. Best car buying experience ever. More

by gynettecathey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

We are so happy to hear that our team took care of you, and we can't thank you enough for your business. We wish you many happy, safe miles with your vehicle. Our team is here for any future needs, come back and see us!

March 19, 2022

The salesman was great, but the time it took to close the deal so to say was a bit long for someone who was serious about the purchase of a new vehicle. 3 hours to get the financial paperwork done was not More

by tonyleuchtmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Balkenbush
Mar 21, 2022 -

Sunset Ford responded

We appreciate the feedback on your experience with us. Our team can't thank you enough for your business and the opportunity to work with you. We wish you many happy miles!

March 19, 2022

Friendly, professional and organized. I bought my truck there and have always had great service. More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you so much, Jen! It is always such a pleasure working with you, and we look forward to your next visit!

March 19, 2022

I was very satisfied with the knowledge and customer service of Jon Fletcher at the dealership. Once he understood the past issues i have experienced, he was very nice and understanding. Another good More

by schmittkt
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Mar 21, 2022 -

Sunset Ford responded

Thank you so much for sharing your experience with us! We are happy to hear that our team took care of you, and we appreciated the chance to earn your business. Our team is here for any future needs!

March 19, 2022

Brett, Sydney, and Stacey were easy to work with and made everything very quick. When service, body work, or maintenance are needed, I highly recommend these 3 and sunset ford. It was clean, easy to navigate More

by bigsmooch626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith, Stacey Krafft
Mar 21, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoys working with you, and we appreciate your business. We will see you next time!

March 19, 2022

I can not get an appointment for any work that needs to be done. Long waits for minimal amounts of work all 4 times I have been in to have work done. On a wait list to have speakers looked at & replaced un More

by HERTEL_S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t Remember
Mar 22, 2022 -

Sunset Ford responded

We appreciate you providing feedback on your experience and we are sorry for not delivering the best experience. The demand for work continues to outweigh our capacity, both at our facility and many neighboring dealerships. Unfortunately, everyone is hiring, leaving minimal available work force to fill the rising need for employees. We want to provide the best service, but it is going to be difficult until the demand decreases. We are asking that everyone be patient. If it is an emergency repair, drop your vehicle off and we will get to it in order of critical significance, similar to a medical facility. If you reach out, I can help answer specific questions to your battery as some carry a 12 month warranty, and others carry a 3 year warranty. Thank you for being our customer - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 18, 2022

I found the vehicle I wanted. Tony P came up and we talked. We test drove it. Agreed on price and bought it. More

by BEARPAWS77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Sunset Ford responded

Thank you so much for the fantastic review, and congratulations on your purchase! It was a pleasure working with you, and our team wishes you many happy miles. Come on back and see us!

March 18, 2022

Outstanding workmanship by the entire staff at Sunset Ford. I want to personally thank Brett Mathis for always taking care of me on my sera work on my 2010 Lariat More

by AHOLTMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! We are very happy to hear that Brett and the team took great care of you. Our team is here for any future needs!

March 18, 2022

Always courteous, friendly and helpful! Wait time for appointment was very reasonable and loved that my work was dine in one day@ More

by Fun_littlebug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who all helped me but everyone was great!, Sydney Smith
Mar 21, 2022 -

Sunset Ford responded

We appreciate the great rating and kind words. Thank you so much for your business. See you next time!

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