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Sunset Ford

St. Louis, MO

4.8
6,100 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,100 reviews

January 28, 2022

Sunset Ford takes too long to complete a service request. I was without my car for almost 3 weeks, More

by catherin_hughes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Sunset Ford responded

Catherin, I am sorry. We have been inundated with the shortage of new vehicles, therefore customers are repairing the vehicles they own which is easily tripling the wait time / service repair time, and it happened in a matter of a few months, so we are doing the best we can. We admit the time it takes should not be this long, but unfortunately with the significant amount of customers requesting service, we are simply trying to address each customer in the order in which they have been received. I am happy to discuss if you would like. Thank you, Justin Heutel, Fixed Operations Manager at 314-467-1120 or jtheutel@sunsetford.com

January 28, 2022

Service was outstanding. They responded to a text request quickly, then got my vehicle in and out without any issues. More

by chris.orban9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you. We will see you next time!

January 28, 2022

I like Mike, he is so nice, always smiling! He listened to me patiently, explaining everything, and, after I left my car at the shop, he called me periodically letting me know the progress of the service. More

by Beautiful sunset
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for the great review! We are lucky to have team members like Mike, and it is great to hear that he took great care of you. Come back and see us!

January 27, 2022

Was treated professionally and was very impressed by the thoroughness and helpfulness of Sunset Ford and Chad. The Explorer I purchased had not been inspected yet and the sunset Ford inspection was extremel More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us, Brian! We are very happy to hear that our team took great care of you, and we appreciated the chance to earn your business. Our team wishes you many happy, safe miles, come back and see us!

January 27, 2022

Everything in purchasing the vehicle flowed smoothly. From the salesperson to the finance person to taking delivery. More

by Mlehde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Sunset Ford responded

Congratulations on your purchase! Thank you for choosing Sunset Ford. We hope to work with you again!

January 27, 2022

Bob is a great service representative. He explained the procedure clearly. Called me with updates. I would recommend Sunset Ford to anyone! More

by Skess5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer, Bob Edwards Jr.
January 27, 2022

Was a little disappointed that I had to return 2 additional trip, still has leaks More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jan 28, 2022 -

Sunset Ford responded

We appreciate the feedback on your visit. Our team hopes to have the chance to earn your business again!

January 27, 2022

Great job Mike geraghty,Justin LombardYou made the Great job Mike geraghty,Justin Lombard You made the purchase very easy would recommend to anyone, More

by Mrgen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Sunset Ford responded

Thank you so much for the great review and your recommendation! Our team truly appreciates your business, and we hope you enjoy your vehicle for many years. Come back and see us!

January 25, 2022

Brett was courteous efficient and professional with his explanations. Work done is satisfactory.i would bring vehicle back. More

by INFOMAXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Sunset Ford responded

Thank you for the review and your business! Our team is here for any future needs!

January 24, 2022

Wait was 5 hours I felt scammed recommend services not needed. Will not be back. More

by emuller1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Edwards Jr.
Jan 27, 2022 -

Sunset Ford responded

We appreciate you sharing feedback on your visit. Here at Sunset Ford, we strive to provide the best possible service, and when our team makes recommendations, it is based on factory timelines, climate conditions, and an inspection done at the time of service. We are very sorry to hear that you were less than satisfied with your visit. If you would like to discuss your situation, please feel free to contact me at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

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