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Sunset Ford

St. Louis, MO

4.8
6,100 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,100 reviews

January 04, 2022

Very good experience with dealer and salesman. Very helpful, and got me in and out! More

by Adbaker_3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Blake Balkenbush
Jan 05, 2022 -

Sunset Ford responded

Thank you so much for the great review, and congratulations on your purchase! It was a pleasure working with you, and we hope you enjoy your vehicle. Come back and see us!

January 04, 2022

They were great and Accommodating. People were very nice. It was easy to deal with them. They had a problem with the life but got it fixed fast More

by Janice ortmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. It was a pleasure working with you, and we hope to see you again!

January 04, 2022

This is my second vehicle I bought from them in a year. Great customer service! More

by DAVIDREHAGEN426
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant, Blake Balkenbush
Jan 05, 2022 -

Sunset Ford responded

Congrats on your newest purchase! Our team enjoyed working with you, and we can't thank you enough for your business. We wish you all the best and will see you next time!

January 03, 2022

Always helpful and explains in words that anyone can understand everything to my satisfaction. Never do work that is not required or asked for . I have had a good experience with Sunset Ford since we mo More

by scamp1946
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was such a pleasure working with you, and our team appreciates your business. We wish you all the best, and we hope to see you again!

January 01, 2022

Friendly service advisor checked me in at 630am then it took several phone xalls to figure out if truck was even been serviced More

by Mike manion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Feb 01, 2022 -

Sunset Ford responded

Mike, I apologize we did not see your post from January 1st, and that it took you multiple calls to get the assistance you needed. We have since hired additional help on our phones, and we have also hired additional service advisors which should help. So I appreciate your patience, but hopefully we will be fully staffed and providing better proactive communication going forward. Thank you for your business, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 31, 2021

The mechanic did a great job. Everyone was friendly and helpful. I was kept informed of the status of the repair throughout the process. More

by kc_garland
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you for sharing this with us! We are lucky to have great team members like Neal, and we truly appreciate your business. Our team hopes to see you again!

December 31, 2021

Throughout the car buying process everyone was very nice and polite and made sure the whole process was fast and smooth. More

by Keith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Congratulations on your purchase, Keith! It was such a pleasure working with you, and we are so happy to hear that the team took great care of you. We wish you many happy miles, come back and see us!

December 30, 2021

The service tech took my time restraint seriously and had my service completed timely and i was not late for work. Ok More

by CLADAMS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! It was a pleasure working with you, and we hope to see you again.

December 30, 2021

Friendly and efficient service. I am confident that the work was done expertly and details were explained in a way that I could understand. My questions were answered well and I was very pleased with the s More

by lrybak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 03, 2022 -

Sunset Ford responded

We appreciate the great review! It was such a pleasure having you here, and we hope to work with you again.

Jan 03, 2022 -

lrybak responded

We plan to continue to have our Ford vehicles serviced at Sunset Ford.

December 30, 2021

Sunset Ford made the process easy and stress free and answered any questions we had. More

by KALEIGH_WARD
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Jan 03, 2022 -

Sunset Ford responded

Thank you for the fantastic review! Our team enjoyed having you here, and we appreciated the chance to earn your business. We wish you all the best and hope to have the chance to work with you again.

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