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Sunset Ford
St. Louis, MO
6,099 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,099 reviews
December 17, 2021
This is one of the best dealerships that I have ever used . The service department is top notched. They are friendly and helpful and tells me what the cost is going to be upfront. The quality of work is out . The service department is top notched. They are friendly and helpful and tells me what the cost is going to be upfront. The quality of work is outstanding More
by rybakce
Verified CustomerEmployees Worked With
December 17, 2021
Tim was very friendly and knowledgeable. A ton of help and courteous of our time! and courteous of our time! More
by Jameschadbourne47
December 16, 2021
Staff is doing their best with savailable manpower, Jennifer is understanding and personable. Doug is very helpful . Several $ bills had fallen from dash couple of weeks ago and I thought I had pi Jennifer is understanding and personable. Doug is very helpful . Several $ bills had fallen from dash couple of weeks ago and I thought I had picked them all up but apparently not because when I picked up my truck there was one placed in cubby hole on dash. Honesty is admirable! More
by HarryARiggs
December 16, 2021
Mike Sensmeyer was my front desk person. I came in on Monday, Dec 15, at 0830 to get an oil change. He informed me that I needed some additional fluid changes done and that it was going to be an all day Monday, Dec 15, at 0830 to get an oil change. He informed me that I needed some additional fluid changes done and that it was going to be an all day process. So I left my vehicle and had the driver take me home. At 5:06pm, Mr Sensmeyer called to inform me that they hadn't even taken the vehicle back yet. He asked if I could leave the vehicle overnight. When I checked my vehicle in, I informed them that it was our only vehicle and that I had to have it by closing business. I could not leave it overnight and we picked it up. Mr Sensmeyer called back the very next day and profusely apologized and bent over backwards to make sure that I knew that if I could bring the vehicle back they would get me done in one business day. I had to wait until December 15th to bring it back in. They got it done in 4 hours. I have always been very satisfied with Sunset's Maintenance on the vehicles that I bring to them. This was just a bad set of circumstances. However, when I called Sunset back around Halloween to have my vehicle put on the schedule for scheduled maintenance, I never got put on the list. So I've been waiting for 3 weeks to get maintenance for nothing. Mr Sensmeyer has gotten me put on the list for my engine light. I think Mr Sensmeyer needs to be recognized for his above and beyond customer service. More
by Crazy-t
Employees Worked With
Other Employees :
Tech 1621 listened to my request to cover my seats.
December 16, 2021
Through inspection and investigation of my issues then fixing them all correctly to my satisfaction. fixing them all correctly to my satisfaction. More
by Lu
December 15, 2021
They are very courteous and professional. However the wait time is fairly long. Neal was great! wait time is fairly long. Neal was great! More
by coffey91162
Employees Worked With
December 14, 2021
Overall we were happy with the deal. Our issues came after the purchase as the car had a TCM going out so we took it in to their other location as their service department was on strike. We were told a after the purchase as the car had a TCM going out so we took it in to their other location as their service department was on strike. We were told a week to get the part and it still isn't done after 3 weeks. They said it's safe to drive, but it lunged us forward twice which is why we took it in, so thats a huge concern as to why they would want us to continue driving it. But they refused a rental and said to just drive the car as is. I'm not happy about that at all. They have now had the car longer than we have since buying it. They also told us we bought the best warranty plan for interior and then said we didn't a few days later. It's concerning that we feel a tad taken advantage of and no one wants to help us, we have been lied to and one has been downright rude at the Waterloo location where the car still is. They stopped updating us, will not give us answers. And now all of the car history on the Ford app has been erased. Someday we will get our vehicle back, at least I hope. I made a payment on a car I've only driven for 2 weeks in total. So for sales, our sales guy was great and the sales manager was reasonable. But service and the finance guy (mind you I had my own loan, but his loss about what we purchased have been over the top) have been sketchy and difficult. More
by IMREELXD1
December 13, 2021
Our experience with Cory Pupillo was wonderful. Very helpful. We would strongly recommend him to everyone helpful. We would strongly recommend him to everyone More
by Socoolcatct
Employees Worked With
December 12, 2021
Sunset Ford was the quickest and easiest car buying experience we have ever had. In and out in less than an hour. experience we have ever had. In and out in less than an hour. More
by DRWD1
