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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,110 reviews

November 06, 2021

Cory was great help and the service was awesome i would definitely recommend to anyone looking for a new truck More

by Daltonmichael96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team enjoyed working with you and we wish you many happy miles. Come back and see us!

November 05, 2021

Always kept me up to date daily on the status and progress of the repair. More

by BRIGHTLASATER
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2021 -

Sunset Ford responded

Thank you for sharing this with us! We appreciate your business.

November 05, 2021

Service desk rude as usual. Do not sent text to my husbands no again. Hopefully my last trip to Sunset Ford More

by ctench
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure name
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Nov 05, 2021 -

Sunset Ford responded

I am sorry to hear we did not provide you and excellent experience. If there is a phone number you would like us to register as a "do not call" within our contact list, I am happy to help. I am also happy to further discuss your service visit as what went wrong. Please let me know. Thank you, Justin Heutel, Fixed Operations Director, 314-467-1120 or jtheutel@sunsetford.com

November 05, 2021

Cory is the best. Go see him. He had the deal done in a hour More

by Anthonyloggins72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Sunset Ford responded

Thank you so much for the great review! Enjoy your new vehicle!

November 03, 2021

Even though they were short staffed, they took care of my car! Thanks to All! More

by JJ5008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
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Nov 04, 2021 -

Sunset Ford responded

Thank you for the 5-star review.

November 01, 2021

I will not use this dealership for multiple reasons and suggest you use caution either purchasing a vehicle from Sunset Ford or using them for service. Their management has recognized a shortage of cars be More

by Steven Couch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 02, 2021 -

Sunset Ford responded

Steven, thank you for taking the time to share this with us. We are doing our best to get our customers in as quickly as possible, and we also pride ourselves on fair and transparent pricing from sales to service. Our team strives the be open and honest when it comes to expectations with a service appointment, and we never want to have a customer in and be surprised if there would be further delays, which is why we called with a heads up yesterday morning. Please feel free to reach out to me at your earliest convenience to discuss this further. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

November 01, 2021

Friendly sales rep and dealership. Only negative Friendly sales rep and dealership. Only negative feedback would be VERY slow on getting Ford pass rewards for my new vehicle and service being done More

by Jkaaward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Sunset Ford responded

Thank you for the feedback on your experience, and congratulations on your purchase! Our team appreciates your business, and we hope to earn it again in the future!

November 01, 2021

Excellent service department. They take care of everything with my fleet vehicle so my day is never disrupted. More

by K.Christensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Doug Bauer, Bob Edwards Jr.
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Nov 02, 2021 -

Sunset Ford responded

Thank you so much for the great review! It is always a pleasure working with you, and we will see you next time!

October 31, 2021

I have always trusted this dealership for service and sales. Today I had a few problems and each one was dealt with or prices given for future maintenance work to be done. Thanks Brett for all your help More

by Gerry.burrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

Sunset Ford responded

Thank you so much for the review! Our team always enjoys having you here, and we appreciate your repeat business. We will see you next time!

October 31, 2021

Waiting 5 weeks for an appointment call back to check problem they said that would only be 3 weeks More

by NJHESK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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Nov 01, 2021 -

Sunset Ford responded

We appreciate the rating and apologize for the delay. Our team can't thank you enough for your business, and we hope to have the chance to earn it in the future. Thank you!

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