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Sunset Ford
St. Louis, MO
6,168 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,168 reviews
September 02, 2021
Mike K was very professional courteous and informed us of any other repair that we might need. He made us aware of a recall we did not know about. any other repair that we might need. He made us aware of a recall we did not know about. More
by graylonjohnson
Verified CustomerEmployees Worked With
Michael Konersnann
September 02, 2021
Terrible communication and terrible service. Instead of actually looking at the car and trying to figure out what is wrong, they just look at the computer code and tell you you need a $650 replacement part actually looking at the car and trying to figure out what is wrong, they just look at the computer code and tell you you need a $650 replacement part. When I asked if it could just be low coolant, they'd have to charge me another $155 to look at that... But the code and recommended repair are for the coolant system and includes a coolant flush! Also, the advertised brake replacement price on their website is a scam. More
by AMADDIN
Employees Worked With
Bob Edwards Jr.
September 02, 2021
Great service. Was able to call and make an appointment very easily. They got the car in at the right time, so not much down time which was nice very easily. They got the car in at the right time, so not much down time which was nice More
by SMARIETTA911
Employees Worked With
Tailor Barnes
September 02, 2021
Consults were all very nice and empathetic! Feels like they are on your side. I recommend them. Thanks and see you again soon for my Focus clutches. Doug they are on your side. I recommend them. Thanks and see you again soon for my Focus clutches. Doug More
by DOUG_NELSON
Employees Worked With
Lonnie Pope
September 02, 2021
Great service and took care of all my needs. Definitely an A+ I even take my Chevrolets there to get serviced. Mike Wilhite is a great service advisor. an A+ I even take my Chevrolets there to get serviced. Mike Wilhite is a great service advisor. More
by burchard79
September 01, 2021
Good service for my truck. Fast check in and out, professional and friendly. Truck was done earlier than expected. I recommend this service to everyone. professional and friendly. Truck was done earlier than expected. I recommend this service to everyone. More
by MVUJKOVIC
September 01, 2021
Came in for a simple key programming. Ended up needing a new "brain" / "computer". My vehicle was not presenting any typical signs of failure. Had everyone stumped for over a week. Several hotline support new "brain" / "computer". My vehicle was not presenting any typical signs of failure. Had everyone stumped for over a week. Several hotline support tickets to main Ford Service, they got it figured out. Kept me in loop, and worked my car in when and where they could around cars that had been there longer then mine. More
by Drsgirl19
Employees Worked With
Other Employees :
Santiago- service. , Mike Konersmann, Nick Stanley, Tailor Barnes
September 01, 2021
Corey responded quickly and very helpful. He even came in on his day off when the car was delivered. He was a great person to work with and would recommend. in on his day off when the car was delivered. He was a great person to work with and would recommend. More
by S56112flower69
Employees Worked With
August 31, 2021
Bob started the ball rolling, and Brett did a nice job following through with Lonnie's preparation. He explained all details fully, and we are happy with the work done by Jesse. following through with Lonnie's preparation. He explained all details fully, and we are happy with the work done by Jesse. More
by Buckeye
August 31, 2021
Quick to address me when entering. Seemed a little short Quick to address me when entering. Seemed a little short handed at times, but very good service overall. Purchasing process went smooth and quickly. Quick to address me when entering. Seemed a little short handed at times, but very good service overall. Purchasing process went smooth and quickly. Pick up process went smooth and quick as well. More
by SSIMPSON27
Employees Worked With
Treff LaPlant, Blake Balkenbush
