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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.8
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,110 reviews

July 27, 2021

Honest and friendly staff.Never had a problem with this Honest and friendly staff. Never had a problem with this service department. I appreciate your ride home service and the driver is very courteous an More

by KKREULING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite
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Jul 28, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! It was a pleasure working with you, and we look forward to your next visit with us!

July 26, 2021

The service managers listen to my concerns and ask any needed questions to clarify. They are professional and courteous. If needed, I am kept informed on the progress. More

by CHASMEL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford! Our team appreciates your business, and we hope to see you again!

July 26, 2021

Everyone is always very friendly and the waiting area clean. The work performed is well explained so I have a thorough understanding of what needs to be done. However, in the future, try not to lock my k More

by Amy R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
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Jul 27, 2021 -

Sunset Ford responded

Thank you so much for the review and feedback. Our team appreciates your business, and we hope to have the chance to work with you again.

July 26, 2021

Service department seems too busy on the phones to get customers checked in properly Didnt take care of a warranty problem that needs to be submitted to FORD More

by mdharmansr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Johns
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Jul 26, 2021 -

Sunset Ford responded

We are sorry for the delays or shortfall you might have experienced, as we are short staffed a few employees lately due to illnesses going around. I am happy to review your service visit and see what I can do to assist with properly addressing your warranty concerns. Please feel free to call or email me. Thank you, Justin Heutel, General Manager Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com

July 25, 2021

Keith is a great salesman to deal with. Everything went smooth and quickly. Even after the purchase we had a warranty issue that he helped fixing quickly More

by POLGARFERENC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2021 -

Sunset Ford responded

We truly appreciate the feedback on your experience with us! Thank you for choosing Sunset Ford. We hope you enjoy your vehicle for years to come!

July 25, 2021

Maintenance work was finished when it was promised, friendly service team! Appreciate the professionalism of the staff and when repairs are needed, they are always done right. More

by richardnahmensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
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Jul 26, 2021 -

Sunset Ford responded

Thank you for the outstanding review! Lonnie is a great asset to our team, and we are so happy to hear that she took care of you. Our team wishes you all the best, and we hope to see you again!

July 24, 2021

They listen to what you have to say or questions you might have and take care of what’s wrong. I really appreciate the shuttle service. More

by BEV8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
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Jul 26, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! It was a pleasure working with you and we will see you next time!

July 24, 2021

Lately I feel like they are selling additional services that may not be be warranted. On this most recent visit I just wanted routine maintenance. $240 in other services were recommended. I took this as More

by TWEIS.Lim
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Wilhite
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Jul 26, 2021 -

Sunset Ford responded

I really appreciate your feedback, and I am so sorry to hear your experience went this way. This is a complaint we normally do no see, so I hope it was a simple misunderstanding. Being deceitful is not in our interest, and certainly not in Mike's interest being his longevity with our company and the great reputation he carries. Our service recommendation menus have titles on them that identify "Sunset Recommended Maintenance" and "Factory Recommended Maintenance." We aim to provide our customers a copy for you to see this, so I am sorry if you did not receive yours for clarification and transparency. I am happy to discuss the services received/sold to you and see if we can offer some assistance. We have no interest to have you feel you purchased something that was not warranted. Please feel free to reach out to me. Thank you, Justin Heutel, General Manager Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com

Jul 27, 2021 -

TWEIS.Lim responded

Justin, I appreciate your response on this. When I got home that day and checked the Ford maintenance schedule I was not happy to see these extras not on their list for 30,000 miles. I was ready to change service dealers. After I talked to Mike about this, I don't feel he intentionally misled me and frankly I should have asked more questions. But I think I impressed on Mike I expect clarity on the difference between Sunset recommended service versus Factory recommended service. A few years ago I rarely received any suggestions from Sunset apart for the Factory recommended service. That always made me feel they had my best interest at heart. That has changed in the last 2-3 years. I have learned from dealer to dealer there are different "extra recommendations" for the same vehicle and mileage. What's really true? Ford should really come out and either endorse or reject these extra services as warranted and put them in their owner's manual. That would give me some confidence I am not being sold something that is not cost effective maintenance.

Jul 27, 2021 -

Sunset Ford responded

I completely understand. I also really appreciate you continuing to explain what happened. So, I can shed some light on the recommended services. Over the years we have learned that customers depend on us to advise them how to maintain their car properly (above and beyond the factory warranty). We have found that customers place the liability of the success of their vehicle's longevity, performance, and overall reliability on us since they bring their Ford to us for service. Meaning, if something failed, say the transmission, we used to be held responsible for not recommending a transmission fluid exchange sooner. If tires wore improperly, we took blame for not suggesting alignments soon enough. And so, naturally being in business for over 100 years, we took that as an indication customers wanted to know what they ultimately needed to do in order to 100% maintain their vehicle to avoid the most costly repairs. With that, we created our current service menus we have today. One side of the menu shows Ford minimum requirements to maintain your vehicle with no guarantees beyond the 5year/60,000mile powertrain. The other side of the menu shows Sunset Ford's recommendations to provide greater protection beyond the factory coverage/warranty period. Many of the services we provide are backed by BG Services, who provide $2,000 - $4,000 of additional coverage if by chance a related component would fail. The idea is, if you change your fluids more often, keep your vehicle in top condition, the cost of repairs diminish and so does vehicle down time. Bottom line, our staff should be presenting both sides of the menu clearly to allow the customer to choose freely what works best for them. So again, I am very sorry if this was not conveyed, but I hope this helps and I do believe Mike has your best interests. Next time you are in, have Mike show you the difference and ask any questions you have. Feel free to reach me if need be. We appreciate your business! Thank you, Justin Heutel, General Manager Fixed Operations. 314-467-1120 or jtheutel@sunsetford.com

July 23, 2021

This was by far the best automotive purchasing experience I've ever had. Everything was very straightforward, the price was great and my salesman, Tony, was the best! More

by DK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2021 -

Sunset Ford responded

Congratulations! We are so happy to hear that you had the buying experience you deserved, and we appreciate the chance to work with you. Thank you for choosing Sunset Ford. Our team wishes you many happy miles!

July 22, 2021

Awesome service department… Brett Mathis is my service go-to-guy…. He’s very reliable and takes care of all my truck F150 service requirements More

by AHOLTMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2021 -

Sunset Ford responded

Thank you for the fantastic review! Our team truly enjoyed working with you, and we look forward to your next visit with us!

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