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Sunset Ford
St. Louis, MO
6,137 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,137 reviews
January 05, 2021
Doug was very friendly. Explained they were running behind but my cae would be finished before closing. Once done he explained everything that was checked. behind but my cae would be finished before closing. Once done he explained everything that was checked. More
by Diana Pink
Verified CustomerEmployees Worked With
Doug Bauer
January 05, 2021
Good experience. Very fair and low pressure. Would go back. Have not used service department or customer service yet but I would assume they are good as well. Nice folks back. Have not used service department or customer service yet but I would assume they are good as well. Nice folks More
by Jrobbers
Employees Worked With
January 04, 2021
First time I have been to Sunset . Had my old 2001 F250 7.3 with close to 300k repaired. No problem from start to finish.No surprise bill the repair quotes were what they said. 7.3 with close to 300k repaired. No problem from start to finish.No surprise bill the repair quotes were what they said. More
by Josepharmon3
Employees Worked With
Doug Bauer
January 03, 2021
The personnel were professional, listened to our needs and requirements and delivered the exact used Ford Edge we wanted at great price. We would reccomend them to anyone. and requirements and delivered the exact used Ford Edge we wanted at great price. We would reccomend them to anyone. More
by art
January 03, 2021
They did a great job. Stress free environment which helped alot with the sale. This is my 4th vehicle purchased at Sunset Ford. I will return. helped alot with the sale. This is my 4th vehicle purchased at Sunset Ford. I will return. More
by RWICKENS
January 03, 2021
It was a pleasant experience so far on my buying & service on f-150. This is second new truck I purchased from Sunset, first being 01 f-250. Took care of my pop up brake-problem displayed on dash prom service on f-150. This is second new truck I purchased from Sunset, first being 01 f-250. Took care of my pop up brake-problem displayed on dash promptly and correctly. Advisor courteous & helpful. Warranty on new purchases brought me back for second new purchase. Keep up good work and I like the car wash added in service visits also More
by TTERRY5
January 02, 2021
Mostly happy with the work but, for the second time in a row, I had a slight oil leak (likely from under-tightening the oil pan screw). Not happy with oil on my driveway and garage floor. row, I had a slight oil leak (likely from under-tightening the oil pan screw). Not happy with oil on my driveway and garage floor. More
by ChurchF350
Employees Worked With
January 02, 2021
they did great work. however, I came in with a fleet discount showed the service guy and he ok let's set this up. 3 and half hours later I find out that they do not work with that fleet and at that poin discount showed the service guy and he ok let's set this up. 3 and half hours later I find out that they do not work with that fleet and at that point I had to use them because I had lost most of my work day. More
by charles.wooten
Employees Worked With
Other Employees :
Danielle Jansen, Lonnie Pope, Ashley Godfrey, Sydney Smith, Mark Hamel
January 01, 2021
Listened to concerns and reviewed all items in detail. They kept me updated on the status of each item. Pickup was quick and simple with full breakdown of each item of concern. They kept me updated on the status of each item. Pickup was quick and simple with full breakdown of each item of concern. More
by JESSTX2003
January 01, 2021
Staff is knowledgeable, facilities are clean and there is a good inventory of vehicles. The entire process was pretty painless and thankfully they allowed us to negotiate over the phone. a good inventory of vehicles. The entire process was pretty painless and thankfully they allowed us to negotiate over the phone. More
by BRENDALINDERER
