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Sunset Ford

St. Louis, MO

4.8
6,152 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,152 reviews

October 10, 2020

THIS is what a car buying experience should be! Tony was an ideal salesman, not pushy, but very knowledgeable and helpful. Entire process was thorough, efficient and pleasant, from the sale to the fina More

by kdonnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Schrijver
Oct 12, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with Tony and Jason, We appreciate your business, and we wish you many happy, safe miles. Thank you so much for choosing Sunset Ford!

October 10, 2020

Service department is always good every time I bring my vehicle in for either routine service and maintenance or if some other repair is needed More

by JDANNERPETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for the fantastic review! It is always a pleasure working with you, and we appreciate your repeat business. Our team looks forward to your next visit with us!

October 10, 2020

Very efficient and helpful getting our car done.Thank you so much for your kindness and thoughtfulness since I couldn’t bring the car myself More

by RHOOK20047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Godfrey
Oct 12, 2020 -

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again. Take care!

October 10, 2020

There is no better service department anywhere to compare Sunset with. Staff is consistently knowledgeable, courteous & patient. Keep up the excellent standard you have now!! More

by SUZSHEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

Oct 12, 2020 -

SUZSHEL responded

It is certainly well deserved!!

October 10, 2020

Did not put 2 bolts in back license plate or check windshield fluid tank for leakage. Jennifer fantastic. Please acknowledge her! Great in every way. More

by MCHUGHCREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for the kind words about Jennifer. We are fortunate to have her on our team. It sounds like your visit overall was positive, but I am sorry to see that you did have a little trouble with your license plate and washer fluid. Would you like our service department team to reach out to you to address those two concerns? Or if need be, please feel free to reach out to our Fixed Operations Manager - jtheutel@sunsetford.com or 314-467-1120. Thank you!

Oct 13, 2020 -

MCHUGHCREW responded

Also, i know Enterprise is separate from you, but i got a car that seemed like people smoked in it.

Oct 13, 2020 -

Sunset Ford responded

That can certainly be frustrating. Sorry that happened. We will forward your comments to our Enterprise representative to help ensure they are taking quick steps to address and inspect vehicles upon return to ensure they are absolutely ready and clean for the next guest. Thanks again for the feedback! It certainly helps! Justin Heutel.

October 09, 2020

Mike Konersmann was super helpful in setting up my service appointment. The mechanics did a great job, I got an oil change and alignment check. I really appreciated the car wash voucher included with More

by JAMIE.SUITER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 12, 2020 -

Sunset Ford responded

We appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

October 09, 2020

Brett Mathis is the best. He does such a great job he really is fantastic. Probably deserves a big raise or at least employee’ of the month. More

by CODY99_9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Sunset Ford responded

We’re glad you enjoyed working with Brett! We’re lucky to have him on our team and to have you as a customer. Thank you for choosing Sunset Ford!

October 09, 2020

My wife and I loved working with Jim! He made a stressful process enjoyable and we trusted him every step of the way. We couldn't be more pleased with our experience with Jim and Sunset Ford! More

by eric.d.norwine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

October 09, 2020

Traded a 2019 F-150 XLT for a 2020 F-150 Lariat. Both bought from this dealer. I have a Ford dealership 2 miles from my house, but I drive 20 miles to Sunset Ford because I really like the dealership. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Wood, Sales Manager, Bin Fu
Oct 12, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

October 08, 2020

My visit was to have a key made when I arrived the service advisor Brett Mathis informed me that the keys were $25 and if there would be a charge of 5750 for programming but I need it all the keys so More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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