Sunset Ford

Terrible Warranty Process and Customer Service Purchased a New 2016 Ford Focus SE Hatchback on 5-21-16, Don was honest and upfront and not pushy in our decision in choosing between a New or Pre-Own Purchased a New 2016 Ford Focus SE Hatchback on 5-21-16, Don was honest and upfront and not pushy in our decision in choosing between a New or Pre-Owned car, after careful consideration it was in our best interest to get a new car, was all clean and shiny and they even put a full tank of gas in it before we picked it up! Don also showed me how to sync my phone to the car and showed me how to use all the features inside and outside the car. June 22nd Edit After owning this new car for 3 weeks and having 1600 miles on it, there was a gap in my rear quarter window, also my lcd screen for the center console displayed a black screen with colored lines along with sirius not available even though you get 6 months free upon purchasing a new ford, took 8 days to fix the car, they took the dash apart to replace the lcd screen and had to replace the window 3 times or so just to get it right, got a call a couple days ago stating that the window was installed incorrectly again and that they would need to redo it, also after picking up the car today, I noticed a small dent a couple inches from the window that they replaced, told the shop manager and she didn't seem concerned at all and even told me that the window guys don't have anything that would dent the car, she said come by next week and we'll take a look at it, absolutely ludicrous then when I sign off on my car the cashier tells me I got a free car wash for my trouble, I honestly don't know If I'm dreaming or what but I'm being completely honest in this review, have pictures of the car with the lcd screen being bad and the window gap, just feel like I wasn't treated like a valued customer even though I spent a little above 20 grand to get this new car, Disgusted. More

Spectacular experience!!!!!! Everyone that I dealt with at this dealership was nothing but courteous and helpful. I would recommend anyone to go here. They are there to please and Everyone that I dealt with at this dealership was nothing but courteous and helpful. I would recommend anyone to go here. They are there to please and quick to help. More

Honest Transaction , Great Dealership Had an amazing first time car purchasing experience , Don was extremely helpful and patient while they got me into a 2016 Ford Focus .. Aside from get Had an amazing first time car purchasing experience , Don was extremely helpful and patient while they got me into a 2016 Ford Focus .. Aside from getting the "wrong" car .. I still love this car regardless .. They will take care of you @ Sunset .. And If you're new to purchasing cars these guys will get you going without any hiccups or pressuring!!!! More

Nice smooth honest transaction I was aware of what I was looking for. I called ahead because I saw a particular car on the internet. When I arrived within a couple of minutes the ca I was aware of what I was looking for. I called ahead because I saw a particular car on the internet. When I arrived within a couple of minutes the car was available to test drive. Keith was very nice and not pushy. He has followed up with phone calls. Treff with financing was also helpful searched for a better interest rate and gave warranty options, also without pushing. More

Wonderful Service Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to lo Today I purchased a new 2016 Ford F-150 from Steve Lower at Sunset Ford. I had initially contacted Steve within the past week after stopping by to look at new trucks. I found a white F-150 with a front bench seat that was close to my needs after looking over the lot and was greeted by Steve when I walked in the door. Steve was friendly and professional. He looked over my selected vehicle, talked about it features and contrasted it with my original 1998 Ram 1500 4WD in terms of towing. He also talked through the features of the new truck. After we had talked a bit, he took the information on the truck I had seen on the lot to the manager and came back with a very good offer. I told him I was still doing my research and would be getting back with him. A day after my visit, Steve sent me an email thanking me for my visit, offering to answer any further questions I had, and telling me about Sunset Ford's Owner Advantage program. I also got an email that day from the Sales Manager, Larry Sidberry, thanking me for my interest in a Sunset Ford product and asking if they met my expectations for service. Two day ago, I got an email for the General Manager, Pete Heutel, also asking about the quality of the service I received from Sunset Ford. I replied to both managers letting them know I was happy with my interactions to date. I replied to Steve thanking him for his help and asking about vehicles in gray tones (silver or magnetic). I also asked him about a 6.5 foot bed on the super crew trucks. Steve initially replied telling me the 6.5 foot beds were limited and then called back a two days ago telling me he had three trucks (white, silver, and black) that met all of my needs: Super crew cab, 302A package, 3.5L ecoboost engine, and a 6.5 foot bed. I scheduled a visit for today and took a test drive of the silver F-150. My wife and I loved the ride and the room. The truck bed was perfect for the size I wanted to haul things. The tow package would take care of towing either an ATV trailer or a camper. We decided the silver F-150 was just what we wanted, so we returned after the test drive and told Steve we wanted to buy the truck and trade in my '98 dodge. The process went smoothly, with the financing being worked out within about half an hour by Justin Lombard. Within about an hour and a half after walking into Sunset Ford today, I drove out in a new truck that is exactly what we wanted at a price that was more than fair. Kudos to the staff at Sunset Ford and special thanks to Steve Lower. More

No pressure The salesman was great (Brad Johnson)! There was no pressure at all. He helped us get what we needed & worked out the best deal possible. They are als The salesman was great (Brad Johnson)! There was no pressure at all. He helped us get what we needed & worked out the best deal possible. They are also offering a whole life power tran warranty which is awesome!!! More

great service easy to talk to no pressure had been looking for a used mustang called sunset drove 65 miles talked with mike geraghty made a deal great service would c had been looking for a used mustang called sunset drove 65 miles talked with mike geraghty made a deal great service would come back agian More

An easy and no pressure experience STEVE LOWER was very friendly, he took the time to listen to what were looking for, and went out of his way to find the perfect car for us. STEVE LOWER was very friendly, he took the time to listen to what were looking for, and went out of his way to find the perfect car for us. More

Car buying has never been so easy & stress free! Steve Lower at Sunset Ford was extremely helpful and knowledgeable! The customer service at Sunset Ford is unmatched. After visiting at least half a Steve Lower at Sunset Ford was extremely helpful and knowledgeable! The customer service at Sunset Ford is unmatched. After visiting at least half a dozen other Ford dealerships in the area I went back to Sunset Ford & Steve Lower to purchase my new Escape. The dealership is impeccably maintained, all the employees are gracious and exemplify professionalism not only in their demeanor but also with their appearances. Not only was the sales experience amazing the financing team at Sunset were also knowledgeable, gracious, extremely helpful and committed to satisfying the customer. I can not say enough about how amazing and wonderful all my experiences have been with Sunset Ford. I have already highly recommend Steve Lower and the entire team at Sunset Ford to those looking to purchase a new vehicle or for any automotive need for that matter. More

Looking for a used pick up truck. Had been looking for a used p/u for a while. I go by this dealer everyday on my way home from work. Saw a p/u I was looking for , in my price range. Had been looking for a used p/u for a while. I go by this dealer everyday on my way home from work. Saw a p/u I was looking for , in my price range. Dan was very helpful and caring to my concerns. It is always a trying thing when make a big purchase , but he helped it go smooth ! Thanks again ! Jay More