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Sunset Ford
St. Louis, MO
6,101 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,101 reviews
November 01, 2015
Great Deal Was not planning on trading my 2015 Fusion in after having it for only 8 months. I got a call to come in and see what they had and came home with new Was not planning on trading my 2015 Fusion in after having it for only 8 months. I got a call to come in and see what they had and came home with new 2016 ...better interest rate better warranty easiest process ever. Thanks !! More
by missie.demay
October 31, 2015
Alex Was Right Until last week with Sunset Ford's representative Alex, buying a car had been a stressful experience. Alex really picked a winning vehicle for me tho Until last week with Sunset Ford's representative Alex, buying a car had been a stressful experience. Alex really picked a winning vehicle for me though I gave him very little information to work with. He was very professional, resourceful, and sets a fine example for sales representatives. Financing was so smooth! What a pleasant and efficient financial officer. Usually they are so scary, but not you guys! My daily traveling around St. Louis is a pleasure in my Escape- I look forward to the long hours of travel to visit family over the holidays....... Thank you More
by karen
October 31, 2015
Enjoyable experience. Normally, the process of buying a vehicle is stressful and time consuming! However, Casey Fowler made the experience actually enjoyable! Great follow Normally, the process of buying a vehicle is stressful and time consuming! However, Casey Fowler made the experience actually enjoyable! Great follow-up even after the sale! Now that was refreshing and unexpected!! More
by Pepper61
Employees Worked With
Casey Fowler
October 30, 2015
Easy to do business with. We just bought a 2013 Ford Edge and Kieran was excellent to work with. This is one of the best car buying experiences we have ever had. Kieran was kn We just bought a 2013 Ford Edge and Kieran was excellent to work with. This is one of the best car buying experiences we have ever had. Kieran was knowledgeable, helpful and easy to work with. We highly recommend Kieran as a salesperson and the Sunset Ford dealership. More
by Janet
Employees Worked With
Treff LaPlant
October 30, 2015
My new Ford Edge I worked with Randy Ennis to purchase my 2013 Ford Edge and he was an amazing salesman! This was my first car I was purchasing on my own, and rather t I worked with Randy Ennis to purchase my 2013 Ford Edge and he was an amazing salesman! This was my first car I was purchasing on my own, and rather than try to push me into buying a vehicle that I wasn't in love with, he took the time to look for my exact wants at auction, and ordered me a vehicle customized to my every want. He made the process very easy and there was no pressure to upgrade to services and features I did not want. Great job! More
by LauraSwank111
Employees Worked With
Treff LaPlant, Randy Ennis
October 29, 2015
Long time customer I recently purchased my 14th vehicle from Sunset Ford and every one has been from Howard Wood. My family has bought or leased more than 20 vehicles fr I recently purchased my 14th vehicle from Sunset Ford and every one has been from Howard Wood. My family has bought or leased more than 20 vehicles from Howard and we would never go anywhere else. He is knowledgeable, professional and a true asset to the dealership. Thank you! More
by Ford Fan
Employees Worked With
Jason Straub, Howard Wood
October 27, 2015
Great Deal! We purchased a 2016 Escape on 10/26 and we were very pleased with the salesman - Mr. Lower and the finance manager - Mr. Lombard. We had gotten the We purchased a 2016 Escape on 10/26 and we were very pleased with the salesman - Mr. Lower and the finance manager - Mr. Lombard. We had gotten the deal that Ford had on TV and all went very smoothly. Thank you for your kindness and professionalism. Charlie & Rita More
by Charlie & Rita
Employees Worked With
October 26, 2015
Really? THE BEST CAR-BUYING EXPERIENCE EVER,really. We were looking for our sons' 1st car, one that would take him through his college years...thought a small truck would work, Kieran guided us towards We were looking for our sons' 1st car, one that would take him through his college years...thought a small truck would work, Kieran guided us towards a vehicle which would better suit ALL of our sons' needs while in school. His knowledge of the Toyota 4cyl engine, reliability and safety convinced us (that) the 2010 RAV4 would be a perfect fit; we sent pictures to our son ( at district meet in Jackson, Mo.) and he and his buddies LOVED the selection. Could not be more pleased with the service, knowledge, professionalism, and ease of this transaction...this guy was GOOD! The finance service was fast and painless...thanks Justin! More
by Marsha
Employees Worked With
October 26, 2015
Very pleasant guy We purchased a pre owned car and he made the process a lot easier. He was very pleasant and polite and came highly recommended by a salesman at anothe We purchased a pre owned car and he made the process a lot easier. He was very pleasant and polite and came highly recommended by a salesman at another location. He had all the paperwork on the car and was very personable. Great guy and I would recommend him and the dealership to anyone looking for a car! More
by Alyssa&Brandon
October 26, 2015
New F 150 purchase We were greeted by Cory and told him we were trying to decide between a new/used explorer or another F150. We were impressed with his knowledge of bo We were greeted by Cory and told him we were trying to decide between a new/used explorer or another F150. We were impressed with his knowledge of both vehicles and felt very comfortable with him and he soon had us test driving several vehicles. We asked for a price on three different new F 150's that we narrowed down to and he discussed this with Jason and promptly gave the price to us. We still had trouble deciding whether to go with the xlt or the lariat so we said we would sleep on it and get back to them tomorrow. they both said they look forward to seeing us soon and we left. Well after deciding on the one we wanted my wife went up there the next afternoon and was informed the one we wanted was just sold. She then looked at the higher price one and got a very good price on that one from Jason. We decided we were going to get the higher price one and when i got home from work we went up there to purchase the truck. That's when the 100 year plus family dealership became a "buy here pay here" type dealership to me. After being invisible to them for a few minutes I asked Jason (who didnt seem to be too happy to see us returning) to page Cory for us, who came to us asking if I got his text he sent me which I did not . He then told me they gave us the wrong price and would need another $ 3,400.00 tp purchase the truck. That was the end of my experience with Sunset Ford. Like I said, it was a very good price so it sounded like Jason made a mistake in giving us the price because we were talking about several different trucks, different prices. Everybody makes mistakes, but its how you deal with them that makes the difference. anything from a simple sorry. I made a mistake on your price or going through with the price he gave my wife. If that would have been the case I'm sure we could have come to a solution that would have been good for both parties. More
by richard w
