Sunset Ford

Custom order for a Maverick. When it came in the manager was adamant about ADMs.. (after dealer markups) that at the time of order I specifically asked about and was informed fro When it came in the manager was adamant about ADMs.. (after dealer markups) that at the time of order I specifically asked about and was informed from the sales associate that there would not be any. Then when I come to pickup my vehicle it turns out there are a number of extra charges they claim they place on every vehicle which I was told at the time of order were not going to have. Then I was pretty much told that I would pay them or have to walk away from my order then allowing them to jack up the price a ton more and make even more money off of others. One of the ADMs that are applied to every vehicle is "pulse braking". The top brake light flashes a few times before going on solid for $600. Unfortunately the dealership is not aware that both in Washington and Federal Law.... illegal. Both dealership installed on a new vehicle and added on a used vehicle by dealership...are illegal. (unless it is an emergency vehicle, of which my personal vehicle would not be) https://app.leg.wa.gov/rcw/default.aspx?cite=46.37.280 https://www.nhtsa.gov/interpretations/20288ztv If the links dont work.. "No person may have for sale, sell, or offer for sale for use upon or as a part of the equipment of a motor vehicle, [...] or use upon any such vehicle any [...] rear lamp, [...], or parts of any of the foregoing which tend to change the original design or performance...." So I highly recommend that this shady dealership stop their bull after dealer markup scams and sell just the vehicle the way people ordered them. I am going to file a complaint against them and get reimbursed back by the dealership in court for fraud. More

I can’t even say enough about what a great and positive experience we had at Sunset Ford! We’ve been looking for the perfect car for our family and had our requirements, with no rush getting out of our cur experience we had at Sunset Ford! We’ve been looking for the perfect car for our family and had our requirements, with no rush getting out of our current car. Steve and Chris were amazing from the first time we walked in!! We went to test drive and told them right away we were not purchasing that day. They were both patient, respectful and did not push! We came back two more times and each time they were awesome!! They paid MORE for my trade in than I owed and gave us a screaming deal on our dream car! The process and interactions were seamless, not pushy, respectful and positive!! I’ve never had a process so smooth, 10/10 recommend Chris and Steve! Thank you!! More

Well not the end of the world, but came in and looked at a white bronco for my wife today. The salesmen didn’t know the price so he pulled out his phone and called his sales manager and placed him on speake a white bronco for my wife today. The salesmen didn’t know the price so he pulled out his phone and called his sales manager and placed him on speaker phone to get us a price. The sales manager seemed upset about this and then the salesman proceeded to tell him “ just sell the mother xxxxxx thing” but he used the F word. My wife and I both were taken back by this tactic and decided to say no thanks and left. Just a lovely experience More

Danny in service has been awesome I've had my 2022 Maverick Hybrid in for a couple things since my purchase at Sunset he goes out of his way to provide excellent service and stays in touch throughout Maverick Hybrid in for a couple things since my purchase at Sunset he goes out of his way to provide excellent service and stays in touch throughout the process he is the best service adviser I've ever dealt with. Thanks, Steve More

My salesman showed me the paper they turn and push in front of you with my trade in values, my rtr was $41,000 my Mach 1 said $25,000 but the paper I signed has a total trade in value of $62,000, yep the front of you with my trade in values, my rtr was $41,000 my Mach 1 said $25,000 but the paper I signed has a total trade in value of $62,000, yep they screwed me out of $5,000, my salesman was very good st distracting me when it came time to sign the paper, that's only the beginning of how they will screw you over, everything you have heard bad about car dealers will come true at sunset ford home of smoke and mirror show More

very good experience. we liked the coverd entrance. al in all it was a good we liked the coverd entrance. al in all it was a good More

I always have the intention to write a good review when I get good service but seem to rarely follow through. In this case I was so happy with the sales & management at sunset ford I had to make sure to tak get good service but seem to rarely follow through. In this case I was so happy with the sales & management at sunset ford I had to make sure to take the time out and give them a 5 star review. I ordered my F450 bout 10 months ago.. I had handshake deal with donny who was the sales person at the time. I offered to place a deposit but he assured me it wasn't needed.. about a month before my truck showed up I received a call from Dave Bouge, he let me know that Donny retired and he was replacing him as my salesperson. Ofcourse my first thought was if they were going to honor the price that donny quoted. I sat down with Dave and Ray (sales manager) and when they presented me the price it was about 13K more than I expected.. I knew there was a premium for this particular truck because of Covid and the chip shortage so I was already anticipating a higher price. I explained to Ray that I understood this particular truck is selling higher than msrp but donny had already quoted me a price. I didn't have a contract or any paperwork to back it up.. but Ray said hang on let me take a look at Donnys files.. Ray came back a few minutes later and slashed 13k off the truck.. Ray said "I saw donny had scribbled this number on the bottom of the build sheet so we're going to honor that price" Obviously I was super happy.. I think I was most impressed by the fact that I didn't have to argue or give any sob stories to get the price that was quoted. Ray just honored his salespersons word and that showed great integrity. Ray also said he would rather earn my business for life than make extra money on a one time deal, which he did because I would definitely buy from Sunset again. ~Chad S More

UHF’s grffv hurry huffy hut hygiene hurt. Tyty. Tyty yyt Tyty uuy guy hyy Tyty. Tyty yyt Tyty uuy guy hyy More

This is the second truck I have bought from John Kim. He is honest, funny, and most of all he makes the usually horrible car buying expierence FUN!!!! I won’t buy from anyone else but him. He is honest, funny, and most of all he makes the usually horrible car buying expierence FUN!!!! I won’t buy from anyone else but him. More

I had an oil change and tire rotation. I was out in less than 45 minutes. I was out in less than 45 minutes. More