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Sunset Ford
Sumner, WA
867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 867 reviews
Verified Customer
Helpful November 26, 2021
Absolutely a great positive dealership all our questions were answered plus we ended up getting a warrantee because the vehicle that we bought had 57,000 miles on it and we ended up getting a great warrant were answered plus we ended up getting a warrantee because the vehicle that we bought had 57,000 miles on it and we ended up getting a great warranty bumper-to-bumper and the most important we ended up getting a lifetime warranty for the engine and transmission and labor More
by TILOCKARD123
Employees Worked With
Rez
November 25, 2021
The sales experience with Joey and Sunset Ford managers was by far the best experience I have ever had when dealing with vehicles. It is what happened afterward. I have had to bring my truck in 2 times b was by far the best experience I have ever had when dealing with vehicles. It is what happened afterward. I have had to bring my truck in 2 times before making my first payment. First time was because there was a hole in the coolant reservoir that was overlooked by mechanics that caused my truck to overheat within 20 minutes of me having possession of it the first time. The second time was due to poor business done by a third party auto glass company that caused permanent water damage. The sales department is the heart of the company whereas the third party vendors and the mechanics are the backbone. Having permanent water damage done to a newly purchased vehicle does not qualify for a vehicle to be “professionally” cleaned. It requires to be dried out properly, reupholstered, and as a last resort make different arrangements with the customer. Water damage doesn’t go away with professional cleaning. I am very dissatisfied with how a major issue was handled. I have now lost, at a minimum, $2000 if I want to resell the truck later on. More
by ALEXANDER.MEADE86
Employees Worked With
Joey, Ray(Sales Manager) and Justin(Sales Manager).
November 24, 2021
Pleasantly surprised I wasn't swarmed by salespeople. The staff were pleasant and all seemed eager to help. The general manager was genuine with me and my son and Renzo was very accommodating. staff were pleasant and all seemed eager to help. The general manager was genuine with me and my son and Renzo was very accommodating. More
by JASONKARL
Employees Worked With
Renzo, Austin
November 24, 2021
Excellent service from everyone. Cecil Bruce made the experience very comfortable for me. He made sure I understood all that I need to know about my new car. I would recommend this company to my friends experience very comfortable for me. He made sure I understood all that I need to know about my new car. I would recommend this company to my friends and family! More
by BULLVMJJ
Employees Worked With
Cecil Bruce 10/10
November 24, 2021
I was happy until I got about a mile away and heard a terrifying sound. I had to pull on to the shoulder halfway up HWY 410 in the pouring rain. 2 things I need to note here. 1. my hood wasn't latched wh terrifying sound. I had to pull on to the shoulder halfway up HWY 410 in the pouring rain. 2 things I need to note here. 1. my hood wasn't latched when I got in my car after the service. 2. They neglected to secure my skid plate after my oil change. It dropped down while I was driving! They did send technicians to fix it, but didn't offer anything other than an apology. Side note, this was my birthday, and I almost got hit by a car trying to get to the side of the road. I was starting to have an anxiety attack from this, and I told them all of this. I would have at least expected a refund, or free oil change offered... something for sending me out onto the road in an unsafe vehicle! I will likely never go back. Sadly this is where I bought my car, and it's close to home. None the less, I don't feel safe taking my car there anymore. More
by enacatherine
Employees Worked With
Bob
November 23, 2021
All in all the buying process was pretty easy. Even though I had an appointment to pick up the car it was a little unorganized. Also the car didn’t come with a lot of the accessories that should of be though I had an appointment to pick up the car it was a little unorganized. Also the car didn’t come with a lot of the accessories that should of been included according to the ford website. But I still love the car. Mr. Horne was really a sweet guy. More
by MALIAVSTIM
Employees Worked With
Tom Horne
November 23, 2021
Got a 50 thousand mile service done which includes bleeding and checking brake fluid. When the service department did this service they got brake fluid all over my after market rims and did not clean bleeding and checking brake fluid. When the service department did this service they got brake fluid all over my after market rims and did not clean them leaving oil slicks covering my rims More
by BUDDHARBRY
Employees Worked With
Scott
