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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,827 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,827 reviews

June 13, 2013

The atmosphere and staff were very friendly, I can actually say that this was the most pleasant time I ever have had in buying a new vechile. No pressure and very fair deal. More

by vnordike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time to leave us your feedback. We are so glad to hear that this was your most pleasant car buying experience. We look forward to seeing you again soon. Best regards, Pete Heutel General Manager, pheutel@sunset-ford.com

June 13, 2013

I've had good service at other Ford dealers in the past, but since living in this area for the past eight years I now KNOW what good service is, thanks to Robb and the tech who regularly cared for my More

by carcare22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2013 -

Sunset Ford of Waterloo responded

We all and especially Robb sincerely thank you for your kind feedback. We are pleased to hear that we have increased your standards for good service and we hope to continue to do so.We look forward to your next visit. Best regards, Pete Heutel General Manager, pheutel@sunset-ford.com

June 10, 2013

This dealership and it's employees are really great! We have been back a second time to buy a used vehicle for our daughter. Both of the cars we have bought have been so cute and run perfect. Thanks to More

by SeVana002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Jun 11, 2013 -

Sunset Ford of Waterloo responded

Thank you for your kind words. We love hearing from our return customers and we are happy to hear that you had a great experience both times. Please let us know if there is anything else we can help you with. We hope your daughter enjoys her new car! Take care, Pete Heutel, General Manager

May 25, 2013

I recently purchased a used Ford Fusion from Sunset. The dealer was very flexible to work around my schedule and within my budget. I didn't not feel pressured or rushed to make a purchase. Jerry Edwards pro More

by garendon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Jun 05, 2013 -

Sunset Ford of Waterloo responded

We are happy to hear about your positive experience at our dealership. Customer service is very important to us and we are glad that Jerry was able to help you. Please let us know if there is anything else we can help you with. Thank you, Pete Heutel General Manager, pheutel@sunset-ford.com

May 14, 2013

Cindy was able to squeeze me in for "the works" with little to no notice. They completed the work with their usual competence and friendliness! More

by kellybode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Sunset Ford of Waterloo responded

We are glad to hear you had a good experience with our service department. Please let us know if there is anything else we can help you with! Pete Heutel General Manager, pheutel@sunset-ford.com

May 07, 2013

Jerry Edwards at Sunset Ford-Waterloo did an excellent job, answered all my questions and followed-through on everything I requested. He earned the sale and my business. More

by m236971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
May 08, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time to review us! Jerry is a great member of our team and we are very happy that he was able to help you. Please let us know if there is anything else we can help you with. Take care, Pete Heutel General Manager, pheutel@sunset-ford.com

May 07, 2013

Had a good experience at Sunset Ford of Waterloo. Jerry was very helpful in locating the right vehicle and I was happy with the process. The whole vehicle buying experience went well (as well as a car buyi More

by BobKiel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
May 08, 2013 -

Sunset Ford of Waterloo responded

We are happy that Jerry and the team were able to help you find the perfect car. Please let us know if there is anything else we can help you with. We look forward to seeing you in again! Take care and drive safe! Pete Heutel General Manager, pheutel@sunset-ford.com

April 29, 2013

Earlier this month I decided it was time to replace my 1999 Dodge Neon (216,000 miles!). I contacted GM, Toyota, Nissan, and Hyundai dealers in South St. Louis County and the Sunset Ford dealer in Waterl More

by tkdc926
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Apr 30, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time to review us! We are so happy that Jerry was able to help you. Please let us know if there is anything else we can assist you with. We look forward to seeing you again when it comes time for your granddaughter to get a car! Take care, Pete Heutel General Manager, pheutel@sunset-ford.com

April 25, 2013

normally i prefer getting teeth pulled to going car shopping, but Sunset Ford and especially George Schneider made this trip virtually painless!! I told them exactly what i wanted, was expecting to ge More

by sprtsfan65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Apr 29, 2013 -

Sunset Ford of Waterloo responded

We are happy that you were able to find the perfect vehicle. George and Mike are great members of our tea and we are glad that they were able to help you. Please let us know if there is anything else we can help you with. Take care Pete Heutel General Manager, pheutel@sunset-ford.com

April 24, 2013

My wife and I were looking for a second vehicle and through auto trader we saw a few we were interested in but when we went to Sunset Ford in Waterloo we met Brett Bergman and Mike Rich we had our mind More

by RayNoonan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Apr 25, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time to review us on here. Brett and Mike are great members of our team and we are glad that they were able to help you! Please let us know if there is anything else we can help you with. Take care and drive safe! Pete Heutel General Manager, pheutel@sunset-ford.com

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