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Sunset Ford of Waterloo
Waterloo, IL
2,098 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,098 reviews
April 17, 2026
Joe and the team at Sunset Ford Waterloo were great to work with. This was the best car buying experience. work with. This was the best car buying experience. More
by Shaun
April 11, 2026
Overall very disappointed with our experience. We are currently in a dispute with the dealer regarding undisclosed damage they refuse to cover. I could write an essay, but in summary be sure to We are currently in a dispute with the dealer regarding undisclosed damage they refuse to cover. I could write an essay, but in summary be sure to 100% inspect every inch of the car before purchasing. The sales manager Kyle fed us some B.S. to make the sale day of regarding condition & now we are stuck with a devalued vehicle due to post sale located damage. They also pushed us into buying and taking home same day vs coming back without our kids by not letting us put money down and come back. Kyle has also made comments through the process disparaging our personalities which was not appreciated and unexpected. Unless Sunset decides to be honorable and fix our vehicle / make things right, we would not recommend doing business with them. Unfortunately it's a buyer beware situation for us as of now, we should have been more skeptical and would not have expected this out of a family owned dealership. More
by bargereric
April 08, 2026
What an amazing experience! Joe was amazing at answering our questions and Andrew is finance was very organized to get us out the door within an hour. Joe was amazing at answering our questions and Andrew is finance was very organized to get us out the door within an hour. More
by raymond.flynn79
April 03, 2026
Working with Joe Hill was the easiest vehicle I’ve ever bought. He’s very knowledgeable on selling ford vehicles if we could we would give him 10 stars we would!! bought. He’s very knowledgeable on selling ford vehicles if we could we would give him 10 stars we would!! More
by Clyde
April 01, 2026
I’ve never been to this dealership and didn’t know what to expect because I live 3 1/2 hours away. Joe made me feel like a regular customer and took care of me and my family. There was no hidden fees basic to expect because I live 3 1/2 hours away. Joe made me feel like a regular customer and took care of me and my family. There was no hidden fees basically no B.S that you can run into when buying a vehicle. Everything was explained and broken down and they didn’t try to force you to buy anything. Great experience! More
by mcwils86
March 24, 2026
This was hands down the easiest and best car purchase we’ve ever made. Joe was awesome and the test of the team, Andrew and Kyle made this purchase the best. Even driving an hour to do it was so worth it we’ve ever made. Joe was awesome and the test of the team, Andrew and Kyle made this purchase the best. Even driving an hour to do it was so worth it. Thank you Sunset Ford-Waterloo More
by mavvsmimi
March 23, 2026
Great communication, very helpful with all my questions amd worked with me to get a great deal amd worked with me to get a great deal More
by Jimmieaustin2510
March 18, 2026
Sunset Ford and their staff made ordering and buying a new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have new Ford Explorer easy! They truly care about getting you exactly what you want. Joe Hill was knowledgeable, friendly, and fun to work with. We have used Sunset in the past and will continue to do so. More
by Nikki Matzenbacher
March 10, 2026
Joe made our buying experience very smooth. He was both courteous and kind. We will definitely keep Sunset Ford on our radar for our next purchase. He was both courteous and kind. We will definitely keep Sunset Ford on our radar for our next purchase. More
by Kathy Patterson
Employees Worked With
March 02, 2026
The finance Manager made it a smooth transaction. Excellent people to work with. Very professional. They gave me a great interest rate and a excellent trade in. Joe Hill the salesman is a terrific p Excellent people to work with. Very professional. They gave me a great interest rate and a excellent trade in. Joe Hill the salesman is a terrific person to work with. This was my 3rd new vehicle I purchased from Joe. He is a great guy. More
by Charliesiedle
Employees Worked With
