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Sunset Ford of Waterloo

Waterloo, IL

4.9
2,168 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 2,168 reviews

September 20, 2026

My experience at Sunset Ford in Waterloo was absolutely wonderful. Everyone was so welcoming and kind as soon as I walked through the door. I cannot say enough great things about Joe. I could talk to him a More

by chrissie.chavosy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2026 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, Chrissie! Thank you so much for the outstanding review and recommendation. Our team truly enjoyed having you here, and we're here for any future needs. We wish you many happy miles, and we hope to have the opportunity to work with you again. Enjoy!

September 16, 2026

John was great to deal with. Very personable and knowledgeable about the bronco. Will recommend to friends More

by Burggrafjennifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

September 15, 2026

We had a great experience with John and the whole team at Sunset Ford! Happy with our purchases. Yes we bought two vehicles! More

by Jparrish6
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and congratulations on your purchase! It was such a pleasure having you here, and we wish you many happy and safe miles. Enjoy your vehicle and come back to see us!

September 14, 2026

Very friendly and helpful in my experience of purchasing a new F-150 The salesman helped me with everything concerning my purchase and has guaranteed that he will be happy to help me with any questions I More

by Mark Amann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, Mark! It was wonderful having you here, and we wish you many happy miles. When it is time for service, we are here to help!

September 14, 2026

Good service and easy get appointment - clean restroom and clean waiting room and they have Kate Ponder. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ponder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Sunset Ford of Waterloo responded

We appreciate the five stars and your business, Dean!

September 12, 2026

Great experience. Got a great deal with my trade in. Would recommend them to anyone. More

by Stringwerks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ponder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! Our team enjoyed having you here and hope to see you again.

September 03, 2026

Adrian was very informative and he explained all the options with myself and my wife. The truck was washed and filled with gas. More

by Mhdoerr60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 02, 2026

Adrian provided great customer service, made sure I understood all details of my purchase, and went above and beyond to make sure I was happy with the car I drove off the lot. The whole crew made it cl More

by amy.bruce6973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

September 02, 2026

Adrian always does well working through the ins and outs of the deal. Prompt and thorough communication at all times, plus dependable follow up - The keys to a great experience. More

by Dilly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 02, 2026

Buying my Maverick from Sunset Ford of Waterloo was one of the best experiences I’ve had in purchasing a new vehicle. I would recommend them for anyone in the area. Definitely worth the drive to buy from More

by Maverick owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Fitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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