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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,970 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,970 reviews

February 02, 2014

My salesman, Brett Bergman was very friendly, helpful, and knowledgeable! Then Mike Rich was great for the financing and Brandon Kopp did a great job cleaning my new truck. I have bought several vehicles More

by tdaws1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kopp, Brett Bergman, Mike Rich
Feb 03, 2014 -

Sunset Ford of Waterloo responded

Thank you for the wonderful review. It's so great to hear that you've been a loyal customer of ours for that amount of time! We're positive that you'll enjoy your new vehicle for a number of years. Let us know if there's anything else that we can do for you. Also, check out the latest deals by following us on Facebook and on Twitter! Best, Pete Heutel, General Manager

January 05, 2014

My wife and I purchased a used vehicle from Sunset Ford of Waterloo and the experience was wonderful. We reside in Jefferson County MO and the hospitality provided to us and our kids were great. A special More

by shanefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jan 13, 2014 -

Sunset Ford of Waterloo responded

Shane- We appreciate the terrific review. It's great to hear you and your family had a wonderful visit with our team here at Sunset Ford of Waterloo recently. Enjoy your new vehicle! Please contact us if you have any questions or concerns. Also, find us on Facebook & Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

January 02, 2014

I was looking at autos on the lot when I was greeted by Jerry Edwards he ask if he could help and answer any questions I like the escapes I found one I really liked but didn't think I could afford it or ge More

by dennyhays1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Jan 03, 2014 -

Sunset Ford of Waterloo responded

Denny- Thank you for sharing your experience with us! It's great to hear that you enjoyed your time at Sunset Ford of Waterloo. It is our pleasure to serve you and I hope that you will let us know if there is anything we can help you with. Please come see us again soon! Best, Pete Heutel, General Manager

December 23, 2013

Bretts was great and helped me tremendously. He answered my questions honestly and was very helpful. As a single woman you always wonder if you are being taken advantaage of and I didn't feel that way at a More

by dsjur1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Dec 24, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time to write this great review for our team. We love hearing feedback like this from our customers and it makes us very proud of the level of customer service we are able to provide to our guests. Honesty is key in feeling comfortable in making a large purchase, and we are glad to know that Brett made sure you felt comfortable working with him. Please don't hesitate to let us know if there's anything else we can do for you. Best, Pete Heutel, General Manager

December 21, 2013

Just bought a new fusion from Brett Bergman at Sunset Ford in Waterloo. We buy from him because he is so knowledge, friendly and is genuine in seeing that you get the vehicle to fit your needs and your More

by mflannery08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Dec 23, 2013 -

Sunset Ford of Waterloo responded

Thanks for taking the time to share this feedback with us, and congratulations on your new Ford Fusion! I am thrilled that Brett was helpful and accommodating throughout your purchase. We understand that shopping for a new car can often be stressful, therefore we strive to create a stress-free and relaxing environment. I am happy Brett and the rest of our team provided this to you and was able to get you into a great new car. We hope to see you for your future automotive needs. Thanks again for the review and rating. Best, Pete Heutel, General Manager

December 19, 2013

just bought my 7th ford truck and the first at sunset ford. the best overall sales experience i have ever had,pete was dealing and brett was more helpful than anyone i have delt before. no need to go a More

by denaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
pete, Brett Bergman
Dec 20, 2013 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to write this review, Denaum. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Sunset Ford of Waterloo and as a first timer. Congratulations on your 7th Ford! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook page. Best, Pete Heutel, General Manager

December 06, 2013

Started working with the dealer over email at noon on Saturday, completed the deal by 5:30. In my opinion that was quick considering Jerry had to go get the car from the STL branch and the JB bridge wa More

by pete1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Pete- Thank you for taking the time out of your day to let us know how we're doing. I'm glad Jerry & the rest of our team was able to provide the necessary help you were looking for. We're positive that you're going to enjoy your new vehicle for a number of years. Please let us know if you have any questions or concerns along the way. We look forward to seeing you again! Best, Pete Heutel, General Manager

December 05, 2013

Very pleased with mike rich. Did everything he could to make the deal. Will give him a call on my next vehicle. Thank you. Nathan More

by Nathan21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Nathan- Thank you for the 5 star review. It' terrific to hear you had a great visit with us recently. We look forward to having a long and lasting working relationship with you in the future! For now, find the most current deals by following us on Facebook & Twitter! Best, Pete Heutel, General Manager

December 05, 2013

Jerry was great to work with! We checked out several dealerships and chose Sunset because of his hard work and determination to find the car we wanted. More

by mshallow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Thank you so much for reaching out to us and sharing your experience with us. Jerry is tremendous at what he does and I'm glad to hear he provided the help you were looking for. Enjoy your new car! We look forward to many more future visits from you. In the meantime, visit us on Facebook & Twitter for the latest deals we have going on. Best, Pete Heutel, General Manager

November 24, 2013

Brett showed me all the gadgets on the Ford Edge, and it's really what I wanted. He made it very comfortable and will definitely be back. Thanks Brett! More

by lbfrantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 25, 2013 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership. We hope that you will continue to come to us for any of your automotive needs. Enjoy your new Ford Edge! Don't forget to follow us on Facebook and Twitter to stay current on our latest news and special offers. Thank you, Pete Heutel General Manager

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