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Sunset Ford of Waterloo
Waterloo, IL
1,810 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,810 reviews
July 21, 2022
Everyone is friendly, the service staff asnered all my questions in a timely manner. Got a fair price on my service. questions in a timely manner. Got a fair price on my service. More
by davisdemise.1
Verified CustomerEmployees Worked With
Helpful July 21, 2022
Great people and service car was done on time and service was great all I can say is 5+ stars was great all I can say is 5+ stars More
by leondemond9000
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 21, 2022
Representative contacted me the day before my appointment and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polit and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polite. Didn't make me feel like it was an imposition for them to service my vehicle for a recall on the fuel flange. Don't know the name of the mechanic who did the work but car was clean and I have no complaints about the work done. More
by Judith
Employees Worked With
July 16, 2022
I've bought many cars and trucks from sunset ford I've shopped other dealers but always go back to sunset ford. shopped other dealers but always go back to sunset ford. More
by 618foster4
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 16, 2022
Had an issue with our 2015 Explorer and had been notified by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! More
by speedo01
Employees Worked With
July 15, 2022
I dropped off my vehicle without an appointment. Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment sch Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment scheduled, but accommodated me and got my truck serviced in a reasonable timeline. More
by horn_sid
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 15, 2022
They have met all of our expectations. No negative comments from us. Looking forward to our next visit. No negative comments from us. Looking forward to our next visit. More
by BGHITZE
Employees Worked With
July 15, 2022
They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online differe it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online different manufacturers. More
by Finkmic
July 13, 2022
Trust them to take good care of my car. Staff very helpful.They let me know if something needs done. Staff very helpful.They let me know if something needs done. More
by auntmomo25
