Sunset Ford of Waterloo - Service Center

Quick professional and great customer service. I would go there again for service repair thanks again I would go there again for service repair thanks again More

Was told we had to spend a lot of money to fix a blinker issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in S issue. Took a long time to fix. Then the key fob that was the big cost and time did not work. The vehicle is my daughters car who goes to school in Springfield,Mo. a dealership in Springfield fixed the issue (wonderfull place to do buisiness). We had to pay for this and have not been reimbursed from Sunset Ford’s mistake! More

Lonnie and Danielle are great. Love their communications.. They know their stuff always know what customers need. Love their communications.. They know their stuff always know what customers need. More

Sunset is a great place to shop and do business. They will take care of you in every department. They will take care of you in every department. More

I appreciated the quick and efficient service. The service desk personnel were friendly and helpful. The service desk personnel were friendly and helpful. More

Very good experience. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. Excellent service department. Lonnie Pope is a true professional. They even arranged for my car to be detailed while I was in for warranty work. More

Brought my 2019 Ford ranger in to figure out what was wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and le wrong with the heating and cooling system. Once Lonnie my service advisor Heard what the problem was she knew that it might require a few days and let me know right away. Turns out my whole heater box had to be changed out and the service department worked with my warranty through Silver Rock to get the truck back to me in just 4 days. Great work! More

My apt was at 1, was told I would probably get in earlier at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back at 130 ish it was just going back and was told just back from lunch another 2 to 3 hour wait, left with no service, not coming back More

Seemed like the service dept. was friendly. It was quick and easy to get in and out... was friendly. It was quick and easy to get in and out... More

Quick check-in, some of friendliest staff I've ever encountered, and they got the service done in less time than estimated, encountered, and they got the service done in less time than estimated, More