Sunset Ford of Waterloo - Service Center

Although there were many difficulties in dealing with myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed. myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed. More

Lonnie did an awesome job of getting us a loaner and keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie! keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie! More

Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to S filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed More

They completed my recalls in a timely manner. I dropped my car off overnight with no problems. I dropped my car off overnight with no problems. More

Service is was I expected from a auto dealership. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that. More

Great people and service. Get you in on your schedule and also when it’s a hurry Get you in on your schedule and also when it’s a hurry More

Was very happy with the service lady and with the work that was done on my car that was done on my car More

They were prompt , Courteous and efficient and gave a complete estimate of what they were going to be doing complete estimate of what they were going to be doing More

Lonnie at sunset was very nice and helpful and had a nice smile as she greeted us, smile as she greeted us, More

The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. More