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Justin Heutel
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Justin Heutel
GM / Parts & Service Director
Sunset Ford of Waterloo
1425 N Illinois Route 3
Waterloo, IL 62298
13 Reviews
I have grown up and lived in South County my whole life, and being that I am part owner here at Sunset Ford, Southern Illinois & South County have become my life. I am here to help however I can. So whether it be a Service, Parts, Body Shop or Sales related questions or concerns, I can help. I am also passionate in the Accessory and Aftermarket business. As far as when I have spare time outside of work, you will find me working on my personal trucks, or spending time with my family, wife and 2 girls, either down at Suson Park, Grants Farm, or at the Lake. My goals here at work are to carry on our family traditions in running a local business for over 111 years in the same location. I want to retain that personal touch that so much of this corporate world has seemed to lose. Please never hesitate to call for suggestions, concerns or to say hello. 314-467-1120. Thank you for helping our family & staff carry on 111 plus years under one brand in the same location.
Read moreDealership Experience
16 yrs, 4 mos
Industry Experience
16 yrs, 4 mos
Specialties & Trainings
Ford Service Manager Master Certification
13 Reviews
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13 Reviews of Justin Heutel
January 27, 2023
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you More
by crsngry
Other Employees Tagged: Lonnie Pope
Helpful 
January 27, 2023
Great business with old school ethics. They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let They went out of their way to make me feel comfortable and worked with me and my vehicle. Lonnie was very personable and made me feel welcome and let me know the status on my vehicle the whole time. Justin was very easy to work with and went beyond to make sure everything went as I would hope. My vehicle was done in a timely manner and for that I am very appreciative. I will go back for any service and will see if their sells department has the same values the next time I’m ready to buy. Thank you More
by crsngry
Other Employees Tagged: Lonnie Pope
September 29, 2022
Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to S filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed More
by Phil
Verified CustomerOther Employees Tagged: Lonnie Pope
September 24, 2022
The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. More
by CHARNESS
Other Employees Tagged: Pete Heutel, Joe Hill, Bill Rolufs, Kyle Brewer, Lonnie Pope , Alan Proctor, Dustin Ruckhaber, Sydney Smith, Alex Suhre
September 22, 2022
Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help with me with my vehicle whenever I needed it and help me where I needed help More
by GIBBS0
Other Employees Tagged: Pete Heutel, Debbie Menard, Bill Rolufs, Lonnie Pope , Alan Proctor, Dustin Ruckhaber, Sydney Smith, Alex Suhre, Perry Webb
March 31, 2022
Very nice and curdest,professinal,very clean place,every person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good person I delt with scemed to know there jod very well,and Joe Hill the salesman is very good More
by craig.runge2018
Other Employees Tagged: Greg Henry, Danielle Jansen, Alan Proctor, Dustin Ruckhaber, Alex Suhre
June 13, 2021
The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometime clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated! More
by Thankful
Other Employees Tagged: Joe Hill, Bill Rolufs , Kelly Banaszek, Ashley Godfrey, Danielle Jansen, Perry Webb
February 12, 2021
Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we l Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned. More
by unhappy
Other Employees Tagged: Kelly Banaszek
November 28, 2020
I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. More
by decor8u2
Other Employees Tagged: Debbie Menard, Joe Hill, Bill Rolufs , Kelly Banaszek, Ashley Godfrey, Greg Henry, Danielle Jansen
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