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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews
Call Service Center (618) 221-1996

494 Reviews of Sunset Ford of Waterloo - Service Center

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August 10, 2022

My wife’s car has a recall on it they said they didn’t have the parts and weren’t repairing unless you have a problem, on a 17 escape More

by Johnmac1963
Customer Service
Recommend Dealer
No
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2022 -

Sunset Ford of Waterloo responded

Hopefully there is not a confusion on this. Many times Ford places restrictions on whether we can perform repairs based on the symptoms and qualifications of each vehicle. I am happy to double check the recall and your VIN to see what is applicable in your situation. Please get in contact with me and I can look it up. Happy to help! Thank you, Justin Heutel, General Manager Fixed Operations, 314-467-1120 or jtheutel@sunsetford.com

August 07, 2022

The service was great and fixed the problem. The service person was also very coutioud. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review, Mark! Our team hopes to see you again!

August 05, 2022

Got me in and out, great service, very nice people. Will definitely be back again. More

by leatherneck115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team appreciates your business, and we hope to work with you again!

August 04, 2022

Lonnie the service manager is by far the best I have ever had to deal with More

by Chris j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team is lucky to have Lonnie, and we appreciate the kind words. We are here for any future needs!

August 04, 2022

Good sales team and now a good service team to go along with sales . Way to go Lonnie ! More

by DAVE_JEN705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
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Aug 08, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was such a pleasure working with you, and our team wishes you all the best. See you next time!

July 31, 2022

We had a terrible time with a recall repair. After the prescribed repair, our vehicle could not move, the transmission was out. Ford decided it was not their problem and offered us no recourse. More

by Dclark
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle
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Aug 01, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team strives to provide the best possible service, and we appreciated the chance to earn your business. We wish you all the best!

July 28, 2022

Told me my battery was bad/dead. Went to autozone and they checked the battery twice, was green and no issues. More

by SIEDLE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us. Our team wishes you all the best, and we hope to have the opportunity to earn your business again in the future!

July 28, 2022

I am on my 5th Ford vehicle from this dealer and only trust the Sunset Ford with all my maintenance needs More

by kathy.McGillis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your repeat business! Our team always enjoys working with you, and we are happy to hear that our team continues to provide you with top-notch service. We will see you next time!

July 28, 2022

service was great. would gladly go to them again. got me in within a week. More

by mathewcook87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2022 -

Sunset Ford of Waterloo responded

Thank you for sharing this! Our team was happy to help, and we are here for any future needs!

July 24, 2022

Service advisor was very pleasant and helpful. The service was completed in a timely manner. More

by PAULA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business. Our team is here for any future needs!

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