Sunset Ford of Waterloo - Service Center

Bought my explorer there, when my son was there. Great people excellent customer service & service dept is so accommodating Great people excellent customer service & service dept is so accommodating More

Easy to talk to. Good customer service nice clean facility and I like the free car wash Good customer service nice clean facility and I like the free car wash More

Representative contacted me the day before my appointment and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polit and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polite. Didn't make me feel like it was an imposition for them to service my vehicle for a recall on the fuel flange. Don't know the name of the mechanic who did the work but car was clean and I have no complaints about the work done. More

Everyone is friendly, the service staff asnered all my questions in a timely manner. Got a fair price on my service. questions in a timely manner. Got a fair price on my service. More

I have the lifetime warranty on my 2015 f 150 . It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 It has about 115000 miles on it . It started leaking oil and they found a few other things also and fixed them . The bill would have been about $3000 but the warranty covered the entire bill !! Very satisfied. More

Great people and service car was done on time and service was great all I can say is 5+ stars was great all I can say is 5+ stars More

I've bought many cars and trucks from sunset ford I've shopped other dealers but always go back to sunset ford. shopped other dealers but always go back to sunset ford. More

Had an issue with our 2015 Explorer and had been notified by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! by Ford that this issue was covered by a Customer Satisfaction issue. Issue was corrected and no charge for the repair action. Very pleased! More

They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online differe it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online different manufacturers. More

They have met all of our expectations. No negative comments from us. Looking forward to our next visit. No negative comments from us. Looking forward to our next visit. More