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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
488 Reviews
Call Service Center (618) 221-1996

488 Reviews of Sunset Ford of Waterloo - Service Center

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October 15, 2021

Everything went well. I had new tires put on and was done in the time they said it would take. More

by CAJ598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 18, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great rating and your business! We will see you next time.

October 12, 2021

Very friendly and helpful. Explained a necessary repair that I was unaware of, and fixed it immediately. Really like this dealership. More

by Skye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Report | Print
Oct 13, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we appreciated the chance to earn your business!

Oct 13, 2021 -

Skye responded

Your welcome. Great dealership.

October 09, 2021

The attendant listened to what I was looking for and showed me what he gadbin stock that met my needs. Was able to assess whether it was what I wanted. More

by Oldreb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the feedback! It was a pleasure working with you and we will see you next time.

October 06, 2021

Service was great. I had terrible time rescheduling. First day I called got run around next day I called it was smooth as could be. More

by MIKE.D219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 07, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We appreciate your business, and we hope to see you again.

October 05, 2021

Don’t need a gift card and don’t like having to submit minimal content just to be able to say I got great service More

by Norman.howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 05, 2021 -

Sunset Ford of Waterloo responded

We appreciate your business, and our team is here for any future needs!

October 02, 2021

Friendly. On time. Did the job well. You have got to be kidding me. Really? More

by rockybetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much! Our team hopes to see you again!

October 01, 2021

Great service with a friendly and efficient staff. Got me in on time and did exactly what I asked them to do. More

by bnc5182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! Our team appreciates your business, and we are here for any future needs. We will see you next time!

September 30, 2021

Easy to get appointment, car done quickly, person waiting on us very friendly and knowledgeable More

by Judy_unterseh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Oct 01, 2021 -

Sunset Ford of Waterloo responded

Thank you for the fantastic review! Our team appreciated the chance to earn your business, and we hope to see you again!

September 15, 2021

Kelly was very helpful I would give her a 5 star for customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better sh More

by theresamcnabb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Kelly Banaszek
Report | Print
Sep 16, 2021 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review and letting us know about your experience with Kelly. She's a great asset to our team.

September 04, 2021

Took ALOT longer than it should of to do the job was not thrilled to have my car all day and had to pick it up in the evening. More

by LUNKER_BOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Report | Print
Sep 07, 2021 -

Sunset Ford of Waterloo responded

We appreciate you providing feedback on your recent visit, and we do apologize for the delay you experienced. Like everyone it seems right now, we are short staffed and trying to find additional techs and representatives to support our customers. Our goal is always to provide the highest quality service, and we are doing our best to do that. If you would like to discuss your visit further, please feel free to reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

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