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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews

494 Reviews of Sunset Ford of Waterloo - Service Center

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November 09, 2021

They were very helpful. Friendly service department workers. They understood my problem and completed the work quickly! More

by rphurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Nov 10, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was a pleasure working with you, and we look forward to working with you again.

November 01, 2021

Friendly and knowledgeable technician and service writer. They are always very helpful and get the vehicle fixed right the first time. More

by T.P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Danielle Jansen
Nov 02, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! It is always a pleasure working with you, and we appreciate your business. See you next time!

October 29, 2021

very helpful explaining what the problem is and getting very helpful explaining what the problem is and getting your Vehicles fixed I. A timely manner More

by Escape17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Nov 01, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was a pleasure having you here, and we will see you next time.

October 28, 2021

Sunset service department has always been friendly, courteous and timely in communicating with us concerning any service or repairs on our vehicle. More

by Mhimstedt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 29, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! It was such a pleasure working with you, and we hope to see you again!

October 20, 2021

The service department was friendly, and scheduled my car for an appointment when I needed it. More

by Waffles_82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 21, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for your business! Come on back and see us.

October 16, 2021

I had no problems when I was there I was in and out in a little more than a hour very good service More

by RLS_54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 18, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great rating and your business. Come back and see us again!

October 15, 2021

Everything went well. I had new tires put on and was done in the time they said it would take. More

by CAJ598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 18, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great rating and your business! We will see you next time.

October 12, 2021

Very friendly and helpful. Explained a necessary repair that I was unaware of, and fixed it immediately. Really like this dealership. More

by Skye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Oct 13, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we appreciated the chance to earn your business!

Oct 13, 2021 -

Skye responded

Your welcome. Great dealership.

October 09, 2021

The attendant listened to what I was looking for and showed me what he gadbin stock that met my needs. Was able to assess whether it was what I wanted. More

by Oldreb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the feedback! It was a pleasure working with you and we will see you next time.

October 06, 2021

Service was great. I had terrible time rescheduling. First day I called got run around next day I called it was smooth as could be. More

by MIKE.D219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Oct 07, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We appreciate your business, and we hope to see you again.

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