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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
491 Reviews
Call Service Center (618) 221-1996

491 Reviews of Sunset Ford of Waterloo - Service Center

Sort by
November 17, 2023

Excellent Working with Lonnie is the best. She is knowledgeable and professional. Excellent customer service. More

by jmassey83
Recommend Dealer
Yes
Employees Worked With
Lonnie
Report | Print
Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing and for choosing Sunset Ford of Waterloo! It was wonderful working with you, and we will see you next time!

November 17, 2023

Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More

by AJRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! We are lucky to have Lonnie, and it is great to hear that she took care of you. We hope to work with you again!

November 15, 2023

Love this dealership. Close to home and the service is awesome. I would highly recommend it. More

by V015EYJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

November 13, 2023

Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work More

by David Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are lucky to have Lonnie, and it is great to hear that she provided you with the service you deserve. We wish you all the best and look forward to your next visit!

October 18, 2023

My last 3 new vehicles and my daughters vehicle have all went through Treff. I have always felt "taken care of" and all bases covered. He looks out for you and makes sure you are covered the same way he cov More

by chilimack
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Oct 19, 2023 -

Sunset Ford of Waterloo responded

We truly appreciate you sharing this with us and for your loyalty! Our team always enjoys working with you, and we look forward to your next visit!

October 18, 2023

Lonnie does a great job helping me with my truck for service that is needed ….score between 1 -10 she is rated 10… More

by STORMYDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was wonderful working with you, and we will see you next time!

October 12, 2023

Timely, professional, friendly service. Lonnie was helpful in scheduling appointment for getting recall taken care of. More

by spete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are lucky to have Lonnie on our team, and it is great to hear that she took care of you. See you next time!

September 30, 2023

Every time I call I’m giving a price quote and then when I get there it’s always different. More

by bcombs21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Sunset Ford of Waterloo responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101or jtheutel@sunsetford.com

September 22, 2023

Treff Laplant is the absolute best to work with. I will never go anywhere else! More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Fitch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff Laplant
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Sep 25, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We enjoyed working with you, and we will see you next time!

September 21, 2023

It's a good place to buy a car. A good place to buy a car or truck. Wish it had pickup and drop off service for my location. Or just give me a loaner. More

by edwinshaver
Recommend Dealer
Yes
Employees Worked With
Lonnie
Report | Print
Sep 22, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business. Our team truly enjoyed working with you and we hope to see you again!

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