Sunset Ford of Waterloo - Service Center

I trust the service department at Sunset Ford to do the right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. More

Excellent customer service representatives who continue to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life o to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life of the automobile. Knowledgeable technicians who know how to address the issues More

I took my car to get an oil change and Kelly was incredibly friendly. I'm glad I chose Sunset Ford for my service needs! incredibly friendly. I'm glad I chose Sunset Ford for my service needs! More

Was able to purchase some form fitting carpet protectors for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. More

I came in at last minute for an oil change/tire rotation. Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the servi Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the service was the same although she did not take care of me personally. I will be back. More

Service coordinator Danielle Jansen did an awesome job. Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term More

Car still has a rattle on right front passenger side since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. More

We are from Imperial, MO and make the drive, because I absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to k absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to keep it professional) customer service. We make the drive to Sunset Ford. Doesn’t matter the location. My F-150 has been to both Sunset Hills, and Waterloo, and always treated right. Service is spot on, and I have always been in the loop and kept informed over the process of any service performed. This previous visit I took my wife’s Explorer in for service to Waterloo because they were able to work it in faster than Sunset Hills (Again, would take to either location, but Waterloo had a more clear service schedule) but Kelly at Waterloo kept us in the loop, and was a “paperwork warrior” for us with our warranty company (DONT USE Progressive Asset Protection) They didn’t get the chance to jerk us around, because Kelly fought the battle for us over things that were covered in our contract but they tried to deny because we were still under contract, but very close to being out by mileage. Thank You Kelly, and Sunset Ford! We will be re-upping a warranty contract with CNA through you very soon. More

We have always had friendly experiences and on time service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. More

Danielle was great to work with. She was very responsive with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke an with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke and didn't say anything until I seen it myself. They left dirty hand prints all over my doors. Danielle was quick to resolve the issue More