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1,753 Reviews of Sunset Ford - Service Center
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March 18, 2021
Sales department and body shop are great to work with. The service department is not the easiest to work with. My car kept getting "pushed to the back when bigger jobs came in" as I was told by Brett. The service department is not the easiest to work with. My car kept getting "pushed to the back when bigger jobs came in" as I was told by Brett. More
by Joyce
Verified CustomerEmployees Worked With
March 18, 2021
Awesome service Thank you for all the follow up and thank you for calling and giving me all the great information we really do appreciate you and we love our warranty you for calling and giving me all the great information we really do appreciate you and we love our warranty More
by THEBOLDENS1121
March 17, 2021
Always please with Sunset Ford. Everyone that my husband and I have ever had contact with has always been extremely helpful and knowledgeable. We will never go anywhere else. and I have ever had contact with has always been extremely helpful and knowledgeable. We will never go anywhere else. More
by APRIL.MENEES1
Employees Worked With
Other Employees :
Mike Konersmann, Treff LaPlant, Jason Schrijver, Stephanie McDonough, Sean Johns , Bob Edwards Jr.
March 16, 2021
Thanks for all the help Brett!! The truck drives smooth but I have a feeling I’ll be having to throw a little more at the truck...talk to ya soon. but I have a feeling I’ll be having to throw a little more at the truck...talk to ya soon. More
by Jeffery.rawlins20
Employees Worked With
March 15, 2021
Very very disappointed. New Explorer burned up the transmission and Ford is refusing to install a new one and wants to put in a used one. This is a NEW SUV. This is my 5th Ford but I will not be buyi transmission and Ford is refusing to install a new one and wants to put in a used one. This is a NEW SUV. This is my 5th Ford but I will not be buying another one after this. More
by tfiggie48
Employees Worked With
Doug Sucher, Doug Sucher
March 14, 2021
Everything about my experience went well! I would certainly recommend Sunset Ford to family and friends. In will continue my relationship with Sunset. Good job! certainly recommend Sunset Ford to family and friends. In will continue my relationship with Sunset. Good job! More
by tfarris14
Employees Worked With
Mike Konersmann
March 14, 2021
Everyone was pleasant & helpful. Good work was done on my car & explained the condition of the car with me. Thank you very much for another good experience. my car & explained the condition of the car with me. Thank you very much for another good experience. More
by marshamorgan85
Employees Worked With
Neal Watson, Michael Wilhite
March 13, 2021
The moment I walked in, I was greeted with a smile from my service manager Bob Edward's. He told me he would get my car in asap to find out what was wrong. He kept me posted on what was happening and gave my service manager Bob Edward's. He told me he would get my car in asap to find out what was wrong. He kept me posted on what was happening and gave me the news that the engine in my 2018 Escape would need to be replaced and was covered under warranty. After parts ordered and a few days later our car was ready. Thanks to everyone who got involved with the repairs. Everything was great and running tip top. More
by dm5141
Employees Worked With
Bob Edwards Jr.
March 13, 2021
I will never buy another car from you. My experience was one you cannot make up. I called to set up an appointment. They told me to come in and drop the car off. I then was called to say they wouldn’t get t one you cannot make up. I called to set up an appointment. They told me to come in and drop the car off. I then was called to say they wouldn’t get to my car for over a month after dropping it off. When I said this was unacceptable, they said they would try to look at it. Moments later, they called back to say the black smoke that barrels out of my car each time I start it is a unique characteristic. I find this difficult to believe. When questioned, I received rude and short responses. My car is under warranty, and I feel they don’t want to fix it. All mechanics I’ve spoken to said this isn’t normal. When I was sold the car, no one mentioned this unique characteristic that could now hurt the resell of my car. More
by MICHAELSANDERSON13
Employees Worked With
Lonnie Pope, Sean Johns
