Sunset Ford - Service Center

Very friendly customer service. I was kept me well informed on the progress of my vehicle while in for a potential warranty repair. Once the final issue was identified the repairs were completed in a informed on the progress of my vehicle while in for a potential warranty repair. Once the final issue was identified the repairs were completed in a reasonable amount of time. More

Great service by Lonnie, she went out of her way to help and provide time expectation and price. Very good service, very good. 25 words. and provide time expectation and price. Very good service, very good. 25 words. More

Everyone who works in this service dept is friendly and does their best to be helpful. They need new computers though. Every time I’m there the service person has a terrible time with printing and loading does their best to be helpful. They need new computers though. Every time I’m there the service person has a terrible time with printing and loading documents. More

Truck had wiring damage from rodentsCost $300. Made a Truck had wiring damage from rodents Cost $300. Made a insurance claim and they need verification (invoice and pictures) to pay claim. Your service a Truck had wiring damage from rodents Cost $300. Made a insurance claim and they need verification (invoice and pictures) to pay claim. Your service agent will not return there calls Thus they will not pay claim I need someone to help to get the service dept to cooperate with my insurance You car contact me at Oscar Gregory 314-620 8450 .Brett Mattis was my service rep More

Very good work done on time and the free car wash is a nice touch waiting room is very nice and I like the outside setting if weather is good nice touch waiting room is very nice and I like the outside setting if weather is good More

The sales and service experience with my new F250 has been great. Our last 2 new Fords had service issues early on. No fault of Sunset, but they did address the issues. been great. Our last 2 new Fords had service issues early on. No fault of Sunset, but they did address the issues. More

I have only positive remarks, They have have always been helpful getting my car in for repairs, and dealing with the warranty or insurance company for collision. helpful getting my car in for repairs, and dealing with the warranty or insurance company for collision. More

Your front line team was short staffed and although it was frustrating to have to wait, they did a great job covering for one another and helping customers to the best of their ability. was frustrating to have to wait, they did a great job covering for one another and helping customers to the best of their ability. More

To get an extra key and fob made for my vehicle. 6 months ago my son Mark couldn’t deal on a $50,000 Mustang, your Loss! ago my son Mark couldn’t deal on a $50,000 Mustang, your Loss! More

Great customer service . My wife and I just got our annual oil change . I didn’t call in for appointment on Saturday and just dropped off the vehicle annual oil change . I didn’t call in for appointment on Saturday and just dropped off the vehicle More