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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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November 24, 2020

Everyone is very courteous and friendly. I have taken my vehicle there the last two years when I moved here. I get the works oil change. I also get the emissions check done every year here. They always let More

by WOLFKATHY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Doug Bauer, Bob Edwards Jr., Sydney Smith
Nov 25, 2020 -

Sunset Ford responded

We love to hear this! Your recommendation means a lot to us.

November 24, 2020

Great people at the service desk Did a great job and they explained everything what was done to the cAr Excellent crew Thanks a lot More

by HARRYCHOMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Cronk, Doug Bauer, Jeremy Davis, Bin Fu
Nov 25, 2020 -

Sunset Ford responded

Thanks for the great review! We look forward to your next visit.

November 23, 2020

I was able to get right in when in KC I have to make an appointment then it still having to wait. The service advisor I had try’s to hard to be nice it doesn’t come across as sincere. More

by FBBOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Nov 23, 2020 -

Sunset Ford responded

We are disappointed to hear you did not have a 5 star visit with us. If your wait time was extensive, we certainly are sorry, we have had many employees absent unexpectedly lately due to the pandemic. We’d love to speak with you further to get more details about your visit and do what we can to turn things around. Please feel free to contact our General Manager of Fixed Operations, Justin Heutel, at 314-467-1120. Thank you!

November 22, 2020

The service department at Sunset is awesome staff. Very attentive, friendly, and helpful. I have worked Lonnie with the service department and she is great to work with. Also worked with Sean and Justin th More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Sean Johns
Nov 23, 2020 -

Sunset Ford responded

We love to hear this! Thank you for sharing your experience with us.

November 22, 2020

Very helpful and the paint looks great. Thank you The service I always receive is top notch. Sunset Ford is the only dealership that I work with and thoroughly enjoy every visit More

by mike.fischer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Konersmann, Jennifer Kelly, Doug Bauer, Sean Johns , Jacqueline Daugherty
Nov 23, 2020 -

Sunset Ford responded

Thank you for the kind words, Mike! Your great review and recommendation mean a lot to us.

November 21, 2020

Awesome staff. Very attentive, friendly, and helpful. I have worked extensively with the service department and the parts department and both are top notch. Thank you all! More

by CHRISSIEREISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Andracsek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Schueler, Sean Johns
Nov 23, 2020 -

Sunset Ford responded

We are so glad our team could provide you with a great experience! We look forward to your next visit.

November 20, 2020

Great and timely service! Nice and friendly staff. They serviced my car and returned it sooner than they had estimated. I appreciate the service department. More

by roymrobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Nov 23, 2020 -

Sunset Ford responded

We appreciate your great review! Thank you for choosing Sunset Ford.

November 18, 2020

Always a great experience and we are loyal to Lonnie. She’s the best! Always friendly, responsive & gets the job done in a positive way More

by KYRLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Nov 20, 2020 -

Sunset Ford responded

Thank you so much for sharing this with us! We are so lucky to have Lonnie on our team, and it's great to hear that she continues to provide you with the outstanding service you deserve. Our team wishes you all the best and looks forward to your next visit.

November 18, 2020

The people were pleasant and professional but we had a set appointment for what should have been a short service that turned into a two and a half wait. I was told there was communication issues between t More

by rnhodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2020 -

Sunset Ford responded

Thank you so much for bringing this to our attention! I am so sorry this happened during your visit. Being short handed 6 front line service staff members certainly does not help. It is always our goal to have our customers back on the road in a timely manner, and we do apologize for the wait time you experienced. We hope to have the chance to work with you again. If there is anything we can do for you, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

November 18, 2020

I always take my car to Sunset Ford. Sean Johns, the Service Advisor was especially kind and helpful with my service needs. Chris Schmelig, a mechanic, was extremely helpful in explaining the problems More

by Goldenbarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Schmelig, Sean Johns
Nov 20, 2020 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our team took such great care of you. We hope to see you here again!

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