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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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June 25, 2023

Very quick and helpful in advice and information to keep up with the service needed More

by redwingsonline
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher, Scott Benson, Morgan Boyd-Keys
Jun 26, 2023 -

Sunset Ford responded

Thank you so much! We hope to work with you again!

June 25, 2023

This service is always great. I get the same person he has great customer service More

by TINALOUISETURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Jun 26, 2023 -

Sunset Ford responded

We appreciate the great review and your business!

June 25, 2023

Good service and timely. Communication could have been a bit better. When I first got there no one even paid attention that I was even standing in front of several workers. More

by shortnstl87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen
Jun 26, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business! We truly enjoyed working with you and are here for any future needs. Come back and see us!

June 25, 2023

They handled the issues that were had very well after all the work was completed More

by joey.hawkins45
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neal Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz
Jun 26, 2023 -

Sunset Ford responded

Thank you for sharing this! We hope to work with you again.

June 24, 2023

Bret did great my truck starts every time I'm happy he took good care of My baby More

by Jaredharris8008@gmail.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we wish you many happy, safe miles. Come back and see us!

June 24, 2023

Terrible communication. No one answers phone or will call you back. Will never go back More

by jason.nichols
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jordan Arendall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford responded

We are sorry that you were dissatisfied with your experience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

June 23, 2023

Brett Mathis best service writer I have worked with. Leah Hummel also terrific and Gary Ray in parts department is outstanding. More

by gtadams3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business! Our team is here for any future needs, and we will see you next time!

June 23, 2023

Fast, knowledgeable and convenient. Our recall was done more quickly than was estimated. Love that they shuttle if necessary. More

by LARJUDE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 26, 2023 -

Sunset Ford responded

We appreciate you taking the time to share your experience with us, and our team is here for any future needs. Thank you for choosing Sunset Ford!

June 23, 2023

Leah went above and beyond in making sure I knew exactly what was going on with my vehicle. She made sure I had the balance before proceeding with the work and even upon pickup of my car she walked me out t More

by JAMIESCOTTGIPSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We are so happy to hear that Leah took great care of you, and we appreciate the chance to work with you again. We wish you all the best and will see you next time!

June 23, 2023

Communicated very well and kept me updated when there was a delay in picking up car. I had warranty/recall work done and they acted like there were glad to fix my car. They also answer the phone promptly an More

by SHARON.FARLEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service department.
Jun 26, 2023 -

Sunset Ford responded

We appreciate the great review, Sharon! Our team truly enjoyed working with you, and we wish you all the best. Come back and see us!

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