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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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March 17, 2023

Great service in a timely manner. , with friendly people and the cost was very reasonable . More

by SN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Fletcher
Mar 20, 2023 -

Sunset Ford responded

Thank you so much for the great review! We enjoyed working with you, and we will see you next time!

March 17, 2023

Mike the service rep was very good in explaining the problem and in the end was under what he estimated the price to be I’m satisfied More

by Mustangralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Sunset Ford responded

Thank you so much for the great review and for your business! Our team is always here to help; come back and see us!

March 17, 2023

Took my vehicle in for a recall and was told after they had my car for a full day that they did not have the parts to complete the work. When I picked up the vehicle I complained about the lack of communi More

by ASALONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Arendall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Sunset Ford responded

Thank you for sharing this with us. We strive to provide the best possible service to each customer, and we are disappointed that you felt otherwise. If you would like to discuss your situation further, please feel free to contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 14, 2023

I’m always pleased to have my services done at Sunset Ford because they do it right the first time. More

by LARRYB380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We truly enjoyed working with you and can't thank you enough for your business. Our team is here for any future needs, and we will see you next time!

March 14, 2023

Had a recall issue and there was absolutely no communication in the process whatsoever very disappointing More

by Timladd24
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 14, 2023

2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem. More

by Gordoncannon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

Thank you so much for sharing your experience with us. We do apologize for the issues you are experiencing. We are happy to be able to support you during this. Our team is always here to help!

March 08, 2023

Danny and Mike S worked hard to get my oil leak diagnosed and fixed quickly! I was very worried that my weekend plans would have to change without my personal vehicle but they took care of me! It is very app More

by Bageebagoof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz, Kaitlyn Eisenhardt
Mar 08, 2023 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! We are so happy to hear that our team took care of you and your vehicle, and we are here for any future needs. Come back and see us!

March 07, 2023

Smart! It was nice to get a sheet according to Milage, what I should consider for service in the near future! I don’t want to wait until it breaks down and More

by JUSTACIGAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Sunset Ford responded

Thank you so much for the great review and for your business! Our team is here for any future needs, and we hope to work with you again!

March 07, 2023

The addresses all issues in a timely manner and they treated it like it was their own. More

by JKRUEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team is here for any future needs.

March 06, 2023

Work was done well. Had to wait 2 1/2 weeks for the service. With out a truck that long. More

by REBCGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for the long wait. We can't thank you enough for your business. Our team is here for any future needs!

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