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Sunset Ford - Service Center

St. Louis, MO

4.4
1,760 Reviews

1,760 Reviews of Sunset Ford - Service Center

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March 14, 2023

Had a recall issue and there was absolutely no communication in the process whatsoever very disappointing More

by Timladd24
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 14, 2023

I’m always pleased to have my services done at Sunset Ford because they do it right the first time. More

by LARRYB380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! We truly enjoyed working with you and can't thank you enough for your business. Our team is here for any future needs, and we will see you next time!

March 14, 2023

2nd time veh in shop with fuel system. Brett, service manager working hard to resolve problem. More

by Gordoncannon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Sunset Ford responded

Thank you so much for sharing your experience with us. We do apologize for the issues you are experiencing. We are happy to be able to support you during this. Our team is always here to help!

March 08, 2023

Danny and Mike S worked hard to get my oil leak diagnosed and fixed quickly! I was very worried that my weekend plans would have to change without my personal vehicle but they took care of me! It is very app More

by Bageebagoof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer, Danny Schwartz, Kaitlyn Eisenhardt
Mar 08, 2023 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! We are so happy to hear that our team took care of you and your vehicle, and we are here for any future needs. Come back and see us!

March 07, 2023

The addresses all issues in a timely manner and they treated it like it was their own. More

by JKRUEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team is here for any future needs.

March 07, 2023

Smart! It was nice to get a sheet according to Milage, what I should consider for service in the near future! I don’t want to wait until it breaks down and More

by JUSTACIGAR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Sunset Ford responded

Thank you so much for the great review and for your business! Our team is here for any future needs, and we hope to work with you again!

March 06, 2023

Communication seems to be worst problem here. Also training employees on what they are selling would have solved many problems we had. More

by CHEVELLE1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Whited
Mar 08, 2023 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your experience with us. We strive to provide the highest quality service and ensure our customers are taken care of. We are sorry that you were less than satisfied with your visit. If you would like to discuss your situation further, please reach out at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 06, 2023

Work was done well. Had to wait 2 1/2 weeks for the service. With out a truck that long. More

by REBCGIBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
Mar 07, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for the long wait. We can't thank you enough for your business. Our team is here for any future needs!

March 06, 2023

Sunset has taken care of our service and does a great job. Wish we could get a rear camera, mine is intermittent on function. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
Mar 07, 2023 -

Sunset Ford responded

Thank you for the review and your business! Our team is always here to help, and we will see you next time!

March 02, 2023

Excellent care service was superb would recommend Sunset to all my friends for satisfied results More

by GARYM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
Mar 03, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we hope to have the chance to see you again!

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