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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews
Call Service Center (314) 843-4431

1,753 Reviews of Sunset Ford - Service Center

Sort by
March 06, 2023

Sunset has taken care of our service and does a great job. Wish we could get a rear camera, mine is intermittent on function. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Fletcher
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Mar 07, 2023 -

Sunset Ford responded

Thank you for the review and your business! Our team is always here to help, and we will see you next time!

March 06, 2023

Communication seems to be worst problem here. Also training employees on what they are selling would have solved many problems we had. More

by CHEVELLE1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Whited
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Mar 08, 2023 -

Sunset Ford responded

Thank you for taking the time to provide feedback on your experience with us. We strive to provide the highest quality service and ensure our customers are taken care of. We are sorry that you were less than satisfied with your visit. If you would like to discuss your situation further, please reach out at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

March 02, 2023

Excellent care service was superb would recommend Sunset to all my friends for satisfied results More

by GARYM5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we hope to have the chance to see you again!

March 01, 2023

I have been going to this service center for five years and I always have a good experience More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz
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Mar 02, 2023 -

Sunset Ford responded

We appreciate the outstanding review and your repeat business. Working with you is always a pleasure, and we look forward to your next visit!

March 01, 2023

Fast and efficient. Friendly service staff. Extremely pleased with the service. Thank you very much More

by KTPUPPERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Oliver
Report | Print
Mar 02, 2023 -

Sunset Ford responded

Thank you for the great review and your business! It was a pleasure working with you, and we hope to see you again!

February 27, 2023

When something goes wrong, the fix it. Brett Mathis was very hood to work with. More

by J616367
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we are here for any future needs. See you next time!

February 27, 2023

Mike Sensmeyer and Stacy are Great. . Awesome Staff..Very Patient, and Polite.. Great Team To Work With.. More

by Lachonda.smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey Krafft, Jon Fletcher
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Feb 28, 2023 -

Sunset Ford responded

We appreciate you sharing your experience with us, and we can't thank you enough for your business. We wish you all the best and will see you next time!

February 26, 2023

Jaymey was very accomadating and friendly yet professional. All work explained and completed quickly. Overall great experience More

by msadler63011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t find him
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Feb 27, 2023 -

Sunset Ford responded

Thank you so much for the great review and for your business! Our team truly enjoyed working with you, and we hope to see you again!

February 26, 2023

Waited 4hrs for a oil change and tire rotation. Even when I had a appointment scheduled More

by KORY_WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamey Oliver
Report | Print
Feb 27, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 25, 2023

The main problem was fixed and resolved but then it create a new problem. Sent my truck in for a def failure and they ended up fixing it and removing it from limp mode. But upon pick up and driving abo More

by Devongr3370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2023 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss this further, please reach out at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

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