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Sunset Ford - Service Center

St. Louis, MO

4.4
1,760 Reviews

1,760 Reviews of Sunset Ford - Service Center

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March 01, 2023

Fast and efficient. Friendly service staff. Extremely pleased with the service. Thank you very much More

by KTPUPPERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Oliver
Mar 02, 2023 -

Sunset Ford responded

Thank you for the great review and your business! It was a pleasure working with you, and we hope to see you again!

March 01, 2023

I have been going to this service center for five years and I always have a good experience More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schwartz
Mar 02, 2023 -

Sunset Ford responded

We appreciate the outstanding review and your repeat business. Working with you is always a pleasure, and we look forward to your next visit!

February 27, 2023

When something goes wrong, the fix it. Brett Mathis was very hood to work with. More

by J616367
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we are here for any future needs. See you next time!

February 27, 2023

Mike Sensmeyer and Stacy are Great. . Awesome Staff..Very Patient, and Polite.. Great Team To Work With.. More

by Lachonda.smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schmelzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sensmeyer, Stacey Krafft, Jon Fletcher
Feb 28, 2023 -

Sunset Ford responded

We appreciate you sharing your experience with us, and we can't thank you enough for your business. We wish you all the best and will see you next time!

February 26, 2023

Jaymey was very accomadating and friendly yet professional. All work explained and completed quickly. Overall great experience More

by msadler63011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t find him
Feb 27, 2023 -

Sunset Ford responded

Thank you so much for the great review and for your business! Our team truly enjoyed working with you, and we hope to see you again!

February 26, 2023

Waited 4hrs for a oil change and tire rotation. Even when I had a appointment scheduled More

by KORY_WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamey Oliver
Feb 27, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 25, 2023

The main problem was fixed and resolved but then it create a new problem. Sent my truck in for a def failure and they ended up fixing it and removing it from limp mode. But upon pick up and driving abo More

by Devongr3370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss this further, please reach out at your earliest convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 25, 2023

I had booked an appointment for a recall and waited 3 weeks to get in. Once I dropped off my vehicle I was called to say that the parts were not available. They kept the car for 3 days. I could t underst More

by zela55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Oliver
Feb 27, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us! We apologize for the delay and any inconvenience. Our team is here for any future needs, and we hope to have the chance to earn your business again!

February 25, 2023

Awesome service! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you! More

by ELAURENTIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Sunset Ford responded

Thank you so much for the wonderful review and your business! Our team is here for any future needs. See you next time!

February 24, 2023

Dealer ship is easy to get to but the parking around the service entrance was in my opinion difficult no open parking spots for my ride to park in More

by Gordon.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Polston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Sunset Ford responded

We appreciate you taking the time to share your feedback with us, and our team hopes to have the opportunity to earn your business again in the future!

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