Sunset Ford - Service Center

I had booked an appointment for a recall and waited 3 weeks to get in. Once I dropped off my vehicle I was called to say that the parts were not available. They kept the car for 3 days. I could t underst weeks to get in. Once I dropped off my vehicle I was called to say that the parts were not available. They kept the car for 3 days. I could t understand why even book an appointment if I still needed to wait 3 days on the part. They had 3 weeks to make sure they had all the parts they needed. Sales person was amazing tans called me every day to update me but the overall experience was just ok. More

Awesome service! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you! Great place to wait while your car is getting worked on. Loved the free car wash! I will be returning. Thank you! More

Dealer ship is easy to get to but the parking around the service entrance was in my opinion difficult no open parking spots for my ride to park in service entrance was in my opinion difficult no open parking spots for my ride to park in More

Made two appointments for a recall and it was never done. Won’t be back after this poor service. Won’t be back after this poor service. More

I don’t think the technician rotated my tires as the air pressure on all of them was different and the left front was lower than them all. The left front always loses air. pressure on all of them was different and the left front was lower than them all. The left front always loses air. More

My Explorer went to Sunset for an engine replacement. Needless to say, and regardless of who was doing the work, I was initially concerned with the process and supply chain issues. Sunset Ford was on t Needless to say, and regardless of who was doing the work, I was initially concerned with the process and supply chain issues. Sunset Ford was on top of it. Their service department kept me informed at every step, and the tech that was responsible for all the work was top notch with loads of experience. The single thing that made me confident with it all is when the tech who did all the work came out to greet and face to face with me. He explained everything he did and provided pictures, and discussed every question I had. At no time did he make me feel like he was in a rush. Very professional, very competent, and took pride in his work. Couldn’t ask for more. If you’re like me, a wrench turning shade tree mechanic, and you have to farm the work out, this is where you want to take your Ford. Anything from a simple oil change to a major overhaul, count on these folks. More

Very quick service. Staff were very nice and professional! Wait time was very short compared to other dealerships! Pickup was also very fast!! Would definitely recommend Staff were very nice and professional! Wait time was very short compared to other dealerships! Pickup was also very fast!! Would definitely recommend Sunset Ford to others!! More

Neal delivered on his promises making Mini Van Street worthy again.Great job Neal for great experience. worthy again.Great job Neal for great experience. More

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Gary in parts and Jayme in service were 2 of the easiest guys to work with. guys to work with. More