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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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February 07, 2023

I was having done the works package. It was able to schedule this work in a timely fashion. I waited for the work to be completed. It was handled within 90 minutes. More

by rbmcdill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team is here for any future needs!

February 05, 2023

When you check the air filter you should close the air box otherwise you could ruin the engine. A quick check after service revealed the latches were not closed a the filter was completely exposed. Sloppy More

by MARKCOLOMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford responded

We appreciate you sharing this with us, and we apologize for this situation. If you would like to discuss this further, please reach out at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 05, 2023

Have parts in stocks, and take to long,, seven days to finish minor job on car. More

by Miloradvujkovic1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford responded

Thank you for taking the time to share your experience with us! We are sorry to hear about the delay. Our team strives to have our customers taken care of quickly. We hope to have the opportunity to earn your business again in the future!

February 05, 2023

Wet accommodating. Finished work quickly. Had recall work done on my rv and had to reschedule due to snow and was no problem at all. Very nice service people. More

by SUEMY3SONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There were numerous people that assisted from phone calls to people asking if I’d been helped yet.
Feb 06, 2023 -

Sunset Ford responded

Thank you for sharing your experience with us! Our team enjoyed working with you, and we are here for any future needs!

February 03, 2023

Very professional and always does a great job in a timely manner. I appreciate that! More

by Mert1958
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Beaman
Feb 06, 2023 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly enjoyed working with you, and we wish you all the best. We hope to see you again!

February 03, 2023

Pulling into the service center and having friendly people acknowledge you is amazing. Friendly staff and everyone has a great attitude. More

by Boatdave
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn that handles the rentals. 5 star!, Kathy Beaman
Feb 06, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us! Our team enjoyed working with you, and we are here for any future needs. Thank you for choosing Sunset Ford!

February 03, 2023

Always good srevice, and insightful. I used to get in line before 7 it took 2-3 hours, which was never an issue because it was first come first serve. Had an oil change appointment for More

by jmurar06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Sunset Ford responded

Thank you so much for taking the time to share feedback on your visit. Our team always enjoys working with you, and we appreciate your repeat business. We hope to earn your business again in the future!

February 03, 2023

I reached out many times, at least 3, to get an update and the communication was very poor. I was just wanting to get an update on the back ordered parts and never heard back until the unit was done. More

by DEVIN.CORLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford responded

Thank you for taking the time to share this with us. We are sorry that it wasn't the 5-star experience we aimed for. If you would like to discuss this further, please reach out at your convenience. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

February 01, 2023

I have bought the last 4 cars we have owned from here and always get them serviced here. They keep track of what vehicle needs. They are honest, friendly and efficient. More

by Beverlee J. Maschek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Beverlee J. Maschek responded

I did send this

Feb 01, 2023 -

Beverlee J. Maschek responded

I did send that review. It is correct

Feb 02, 2023 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we appreciate your repeat business. We will see you next time!

Feb 02, 2023 -

Beverlee J. Maschek responded

I like to buy my cars from Sunset Ford and get them serviced there as well. Friendly, honest dependable service.

January 30, 2023

They were very nice and efficient with my car. Also got it done very fast! More

by erin0489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoyed having you here, and we hope to work with you again in the future. See you next time!

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