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Sunset Ford - Service Center

St. Louis, MO

4.4
1,760 Reviews
Call Service Center (314) 843-4431

1,760 Reviews of Sunset Ford - Service Center

Sort by
February 11, 2024

Terrible communication, expected me to not mind leaving my vehicle for days, before it was even diagnosed when they couldn't even estimate when they would get to it. Required me to deal with corporate ford More

by Nh
Recommend Dealer
No
Employees Worked With
Mike S. and others.
Report | Print
Feb 12, 2024 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

February 09, 2024

This is my second time here and Very happy with the service dept. I will be back More

by FERDWORKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
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Feb 09, 2024 -

Sunset Ford responded

Thank you so much for sharing this with us! We wish you all the best and will see you next time!

February 09, 2024

Car was returned with a cracked windshield Car was fine when they picked it up More

by stevenk1
Recommend Dealer
No
Employees Worked With
Chelsea Pontious, Chelsea Pontious
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Feb 09, 2024 -

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

February 08, 2024

Sunset Ford provides me great service. Leah is an exceptional service writer and adds to Sunset Ford's service reputation. More

by Happy Camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team wishes you all the best, and we hope to have the chance to work with you again!

February 06, 2024

I have been a customer there for over 30 years! Brett is very professional, knowledgeable and is trustworthy! More

by MKPIEPER1103
Recommend Dealer
Yes
Employees Worked With
Brett Mathis he's the best!!!
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Feb 07, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review and your loyalty! It is always a pleasure working with you and we will see you next time!

February 03, 2024

Serves is always nice. Take my car there for every oil change. Will continue going there More

by bwsk_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Bernal, Morgan Boyd-Keys, Memphis Brewington, Lilyanna Dunn
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Feb 05, 2024 -

Sunset Ford responded

Thank you so much for the great review and your business. Our team is here for any future needs. See you next time!

February 03, 2024

Disappointed at how long the car was in the shop for frozen door locks. Other than that, all was good. More

by SUREMAN01
Recommend Dealer
Yes
Employees Worked With
Mike Souris
Report | Print
Feb 05, 2024 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

February 03, 2024

Consistently good service. I enjoy working with Brett and the other people there, and when I drive off in car, I know it's been fixed properly. More

by ARitter
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
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Feb 03, 2024 -

ARitter responded

Thanks, Sunset!

Feb 05, 2024 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed working with you and we are here for any future needs!

February 02, 2024

They are very slow at getting you in for service. I brought up an issue that is a warranty issue and was told to bring it back in two weeks. They said they need it for a week to diagnose the issue an More

by POLISHMAN_42
Recommend Dealer
Yes
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Feb 02, 2024 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

February 02, 2024

Was in and out in a reasonable amount of time for my oil change and tire rotation More

by Bnivs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Report | Print
Feb 05, 2024 -

Sunset Ford responded

We appreciate you sharing this with us! Our team is here for any future needs and hopes to see you again!

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