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Sunset Ford - Service Center

St. Louis, MO

4.5
1,754 Reviews
Call Service Center (314) 843-4431

1,754 Reviews of Sunset Ford - Service Center

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February 03, 2024

Consistently good service. I enjoy working with Brett and the other people there, and when I drive off in car, I know it's been fixed properly. More

by ARitter
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
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Feb 03, 2024 -

ARitter responded

Thanks, Sunset!

Feb 05, 2024 -

Sunset Ford responded

Thank you so much for the great review! Our team enjoyed working with you and we are here for any future needs!

February 03, 2024

Serves is always nice. Take my car there for every oil change. Will continue going there More

by bwsk_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Bernal, Morgan Boyd-Keys, Memphis Brewington, Lilyanna Dunn
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Feb 05, 2024 -

Sunset Ford responded

Thank you so much for the great review and your business. Our team is here for any future needs. See you next time!

February 02, 2024

They are very slow at getting you in for service. I brought up an issue that is a warranty issue and was told to bring it back in two weeks. They said they need it for a week to diagnose the issue an More

by POLISHMAN_42
Recommend Dealer
Yes
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Feb 02, 2024 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

February 02, 2024

Was in and out in a reasonable amount of time for my oil change and tire rotation More

by Bnivs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
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Feb 05, 2024 -

Sunset Ford responded

We appreciate you sharing this with us! Our team is here for any future needs and hopes to see you again!

February 01, 2024

Service visit went well. Chelsea was nice and professional. There should not be a minimum word requirement. More

by RENEE.KNOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Pontious
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Feb 02, 2024 -

Sunset Ford responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we will see you next time!

January 29, 2024

My service writer goes the extra mile to take care of us. I am pleased with service. More

by Mike m32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

January 29, 2024

It was fine. Quit bothering me. It makes me want to take my business elsewhere. More

by rdiamond02
Recommend Dealer
Yes
Employees Worked With
Brent
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Jan 30, 2024 -

Sunset Ford responded

We appreciate the 5-stars and our team is here for any future needs!

January 28, 2024

I bought my vehicle there & have had all service work done there. If I wasn't pleased I would not repeatedly come back. More

by JANSHELVY
Recommend Dealer
Yes
Employees Worked With
Patrick Mormino, Patrick Mormino
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Jan 29, 2024 -

Sunset Ford responded

Thank you so much for taking the time to provide feedback on your experience. Our team is here for any future needs!

January 24, 2024

This time every thing went fine and the service was completed on time. That has not always been the case. More

by VAR_AGR
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah Hummell
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January 23, 2024

Morgan was very nice and polite but I had a question about my 2017 Ford escape and she has not gotten back to me. More

by SWIDMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Boyd-Keys
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Jan 24, 2024 -

Sunset Ford responded

Hi, I am unable to find contact information based on the name this review was posted under. Please contact me at dschwartz@sunsetford.com or (314) 467-1208. -Danny Schwartz, Service Manager

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